Customer Service Executive (m/w/d)

We're looking for an experienced and customer-focused person to play a pivotal role in delivering a seamless customer journey across our Smart Generation Operations function. Acting as a trusted Energy Advisor, you will support and guide the end-to-end operational process, ensuring accuracy, efficiency, and exceptional service at every stage. This support role is central to maintaining our high standards of customer satisfaction and enabling the continued growth of our Smart Generation business.

In this key position, you will champion operational excellence, uphold process integrity, and work collaboratively across internal teams to deliver timely pricing, statements, reporting, and customer communications. You will take ownership of customer enquiries, support data accuracy and flow across systems, and contribute to ongoing process improvements. With strong relationship-building skills and a proactive approach, you will help ensure our customers receive outstanding service while supporting colleagues and business functions to achieve shared goals.

What skills/experience do I need to be successful?

• Work experience in similar position previously with transferable skill;
• Managing a heavy workload where a constant stream of seemingly disjointed tasks must be organised into a fluid process.
• High-level analysis and ability to interpret and communicate the analysis;
• Knowledge of the UK energy industry, understanding of the energy markets, particularly electricity, and high-level understanding of energy pricing and trading.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human - no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.