Customer Care Specialist

We are looking for a proactive and detail-oriented Customer Care Specialist to join our Back Office team. In this role, you will be at the heart of our customer operations, supporting internal teams, coordinating with external partners, and ensuring high-quality service delivery across our activities in the Polish energy market.

Key Responsibilities

• Support customers and internal teams (Origination & Trading, Sales, Finance) in daily activities to ensure clear communication and smooth cooperation
• Provide ongoing customer service, ensuring timely resolution of inquiries, claims, and issues
• Ensure seamless onboarding for new customers, including system access and transition support
• Deliver training for customers and partners on our services
• Verify the completeness and correctness of documents from customers and the Polish Sales Team
• Update and manage data in our internal systems, ensuring accuracy and consistency
• Cooperate with external entities such as DSO (Distribution System Operator) and TSO (Transmission System Operator)
• Meet defined Service Level Agreements (SLAs) and maintain high Customer Satisfaction (CSAT) results
• Report to external authorities with accuracy and punctuality
• Perform ad hoc duties, with responsibilities adapting to business needs on a monthly basis

Qualifications and Experience

• At least 1 year of experience in customer care, sales support or back office role
• Native Polish speaker with English language at communicative level
• Intermediate user knowledge in MS Office, especially Excel
• Strong communication and interpersonal skills
• High attention to detail and ability to manage complex documentation and data
• Ability to work cross-functionally with multiple departments and external stakeholders

Our Offer

• A compensation designed to recognize your value, salary starting 5 000 PLN, with an increase that reflect your seniority, expertise, and unique skill set, complemented by fully paid on‑call duties and overtime
• An interesting job at a fast-growing global organisation in the promising fields of renewable energy, environmental remediation and clean water technology
• Full-time employment contract for an indefinite period with the possibility of an immediate start
• Flexible working hours (Mo - Fr) and occasional home office with manager´s approval
• 20 / 26 days of vacation (based on work seniority), 1 CSR day (a working day dedicated to a non-profit organisation aligned with the Group´s mission and values)
• Support for ongoing professional growth through tailored training sessions, courses, and more
• Medicover SPORT allowance (30 PLN, rest is paid by employee based on chosen package)
• Medical package allowance and Meal allowance (Edenred card, 300 PLN / month)
• Teambuilding and corporate events
• Working tools: laptop, mobile phone

If you are interested in the position and fulfil the above requirements, we would love to hear from you.