Technical Support Engineer L1

At Landis+Gyr, we don't just manage energy - we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!

This role is part of Landis+Gyr's EMEA (Europe, Middle East & Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation - helping shape the future organization while remaining connected to Landis+Gyr's global values and standards throughout the transition.

We are looking for L1 Customer Support Engineer to serve internal and external customers for System Software and/or Device Products. As Customer Support Engineer, you will work on L1 incidents raised by a wide range of utility customers utilising L+G software and systems enabling to manage energy better. You will cooperate with customer service teams, sales engineers and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers on the best use of our products.

Your future responsibilities

• Be responsible for providing high quality Level 1 customer service for Landis + Gyr Converge customers
• Resolve problems with the best ability, case escalation to more senior members of the team, or L2
• Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
• Focus on root-cause analysis to resolve a problem
• Provide work-around, technical notes and Knowledge Articles
• Provide additional information and sample devices for L2/L3 by request
• Represent Company in a positive, professional manner when working with both external and internal customers
• Perform other services related tasks as assigned
• Support Sales in technical offer preparation with best practise system project deployment

Some of essential requirements

• Experience in a B2B customer facing role as HW or SW Support Engineer or Technical customer support role
• Experience with Oracle products, Linux (RHEL, SUSE), Windows Server 2012+, Cloud is nice to have
• Experience in the utility and/or energy management industry is desirable
• Experience in working in multicultural / distributed environment
• Very good communication and negotiation skills with focus on customer
• Problem Solving and Decision Making
• Good comand of English

Why Join Us

• Be part of a global industry leader at the forefront of energy management solutions.
• Join international Team dedicated to maintain the highest standards of security and security compliance.
• Join community where we respect each other, have open discussion and cooperate with talented professionals around the world, be inspired and develop yourself.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.