Estágio 2026 - Operações (Especialista em Energia)

Job Description

At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. In order to succeed, we need to build a team that represents everyone in our society. Unfortunately, Black professionals make up < 2% of the energy workforce, which is a significant under-representation compared to the ethnic composition of the UK. To help address this, we have created an internship programme that is only open to candidates who identify with any Black, Black British, African or Caribbean background. We are committed to promoting equality, and this internship is an important step in our effort to foster greater diversity and inclusiveness in our business and industry.

Applications for all our internships will close on the 17th April. Please do not upload a CV when asked for 'Resume/CV'.... instead, upload a cover letter made up of no more than 500 words (instructions below)

This is our sixth year running the internship programme. You can hear from our past interns and learn about our previous internships.

What is Operations?

Okay, so you have a CEO who spends a good deal of his time campaigning for cheaper greener energy, for an energy company who is breaking barriers with their renowned innovation. Within the company, you have people expertly crafting smart tariffs such as Octopus Go and Agile Octopus, allowing customers to tap into unit rates that change every half hourly period of the day. With all the work behind the scenes - a global energy network consisting of Octopus Energy Generation, Octopus Electric Vehicles and Kraken Tech, the focus comes down to one thing:

How can we communicate all of this with our customers?

The answer is Operations. Without Operations, there is no clear way of bridging the gap between the customer and the supplier. Some would call Operations (also referred to as Ops) the heartbeat of Octopus Energy. This is where you come in.

What you'll be doing

• Talk to our customers over emails and calls, resolving their queries.
• Taking full responsibility for all issues that you come across, you'll be delivering end to end customer service.
• Gaining an insight into the hard work that goes into our renowned "Outrageously Good Customer Service"
• Working within an Operations team designed to cover the many aspects of managing customer accounts, gaining an insight into areas such as Billing, Complaints/Customer Happiness, Smart Metering and Vulnerability
• Working extensively with Kraken to navigate and manage the accounts of our customer base consisting of 4 million + customers
• Showcasing just how important Ops is when working with other departments within the company, such as data, tech, renewables and marketing
• Attending exciting talks with key Leaders across the business

What You'll Need

What qualities we're looking for:

• Passion - In an ever expanding work environment covering diverse customer needs spanning from debt management, to customers looking to chat about daily life, we need you to bring the same passion you have with other aspects of your life
• Resilience - You represent a flourishing company working hard to improve millions of lives, lives affected by an ongoing energy crisis. With your resilience and energy, you can help make the customer experience a real treat
• Accountability - You will be handling many different queries from many different areas. We love accountability here - we give you full control in how you tackle these challenges which means things can go wrong. When things go wrong, we try again and make it right. This requires accountability for our actions
• Team Player - With the Ops Internship role, you will gain an insight into teams where each individual functions as their own "mini business". Your actions will impact not only your daily life, but the functioning of your team, the results of your site, and your contribution to the success of the company

What You'll Gain

What you will gain from this experience:

• Problem Solving - Spotting what is wrong and how to fix it is a key part of an op's role and is a skill you will quickly gain
• Communication Skills - You will be communicating with a number of different customers, adapting your language to meet their needs
• Adaptability - You will be able to deal with any new situation with ease
• New skills in technology/kraken platform - You will gain a real insight into how a Tech Forward Company works, and will gain first hand experience working on a platform that is home to millions of Customer's accounts Learning how the Energy Industry works and how OE is playing a key role in shaking up this Industry
• Collaborating with different areas of the Business including Tech, Data and Marketing

What YOU bring to the internship:

• Ask yourself, how do you differ from your peers? How do the skills gained in both your personal and professional life differ from those around you? How can you use these skills and characteristics to influence Octopus Energy during your time on the 2026 Summer Internship?

IMPORTANT - HOW TO APPLY

Follow the link below to be taken to an application form where you will be prompted to 'Attach Resume/CV'. PLEASE DO NOT UPLOAD A CV. Instead, you should upload a cover letter made up of no more than 500 words.

This cover letter is your chance to stand out! We want to know about you, your passions, and why you think you would be a great fit for an internship at Octopus Energy. We don't use CVs as we are more interested in what makes you tick than we are about the opportunities you have had up to this point.

It is really important that this cover letter is written by you and really tells us your story. By putting this into AI, your story will get lost. So, while we typically encourage efficient ways of working, please refrain from using AI for this task

This cover letter is the same for all our internships, so if you are applying for one or multiple positions, you will only need to write one. Please use the below brief of what to include:

• Before your skills and experience, we're looking for the right kind of person - the kind who is utterly passionate about our mission and who thrives working how we work. So, please let us know why the Octopus Energy Group stands out to you?
• Tell us about yourself - who you are, what you are studying or have studied, what makes you...you?
• What do you think you could bring to an internship at Octopus Energy?
• Tell us about a time you went above and beyond to help someone else, not because you had to, but because it was the right thing to do.
• If we gave you a stage and 2 minutes to teach the company something, anything, that has nothing to do with energy, what would it be?

We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations during your interview process or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We're lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team. If you'd like to know more about how we use your data, you can reach out to us via email at [email protected]. We're happy to help!