Senior Business Analyst (m/w/d)

Job Description

To devise and manage programmes of activity to reduce the debt levels, operational costs and maximise our cost to recover debts. Working on several key areas within Debt Operations –Prepayment (BAU and SMART), Payment Schemes, Early Collections (live and Final Debt), Non-Standard Debt and Live and Final Debt DCA collections. Using process knowledge, data and reporting insight to drive process and debt recovery improvements.

What you’ll be doing

• Accountability for root cause analysis, business improvement & change, reporting, identification and establishment of effective process controls
• Use existing business knowledge and technical expertise to problem solve and process design to ensure the successful implementation of system and process improvements
• Debt recovery and debt mitigation
• Lead the analysis, reporting, improvement reviews and development of business improvement plans
• Project management of recommended solutions through to successful implementation
• Proactive analysis of KPIs / CTQs to identify trends and issues
• Development of business performance reports using a variety of systems

What you’ll bring

• A good understanding of Prepayment, Payment schemes and debt collection practices and processes
• The ability to understand complexity quickly and make sound decisions with confidence and clarity within a complex and fast-moving environment
• Well-developed project and programme management skills and experience of leading change
• Experience of leading a successful team, including application of performance management
• Understanding of the centre of excellence methodologies and general IT business process
• Strong experience in utilities industry with a clear understanding of the complexities inherent in the de-regulated electricity and gas markets

Minimum Criteria

• Proven record of driving improvements with SAP and Dunning strategies and collection steps
• Experience of debt collections systems, processes models and policies
• Exceptional interpersonal skills, including communication, teamwork, facilitation and negotiation
• Excellent planning and organisational skills
• Financial and Business Acumen, especially the ability to manage performance data and KPIs
• Highly numerate and analytical

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.