Booking & Operational Support Coordinator

Key Responsibilities

• Booking Coordination & Resource Planning Management (with Visual Planning):
  • Day to day site preparation.
  • Financial tasks : adherence to accommodation budgets, evaluation of cost saving options.
  • New projects preparation : search for potential accommodations in project region.
  • Mediation between technicians and booking-related service providers.
  • Continuous improvement : Non-Conformance Reports, new booking offerings, etc.
• Operational Support:
  • Documentation
  • Prepare project documentation in accordance with various stakeholders.
  • Manage internal company documentation and share it with clients.
  • Handle client requests for documentation.
  • Organize document follow-up to track completion status.
  • Maintain direct communication with on-site Team Leaders on this matter.
  • Archive all project documentation (photos, reports, safety documents).
  • Training
  • General Training Organization (training budget & accounting, internal training policy, …).
  • Organize necessary trainings / e learnings for new technicians joining our company.
  • Users access management to training platform for E-Learnings.
  • When applicable, provide or organize various habilitations and/or authorizations.
  • Assess training needs, identify skills gaps and ensure training targets are met.
  • Trainings documentation management and storage.

Required Qualifications

• Bachelor degree in Business Administration, Hospitality or Travel & Tourism Management or a related field.
• Candidates with any equivalent, substantial, and demonstrable experience in above mentioned fields are also encouraged to apply.
• Excellent verbal and written communication skills for effectively liaising with all stakeholders.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Detail-oriented with excellent time management abilities.
• Proficiency in both English and French.
• Ability to work both independently and collaboratively.
• Proactive problem-solving abilities : capacity to adapt easily and take initiative.
• Computer proficiency to manage data, prepare documentation and schedule tasks.

Preferred Qualifications

• Strong client orientation.
• Prior experience in a hospitality, operations or logistics role is a plus.
• Familiarity with booking systems will be considered an asset.
• A basic understanding of budget management and financial principle.
• A first experience in training & development is advantageous.
• A genuine interest in climate impact, environmental care, and a familiarity with the wind business would be beneficial.

Key Stakeholders/Interactions

• Internal: technicians, planning coordinator, finance department, project managers.
• External: accommodation and booking-related service providers, clients and training suppliers.

Tools & Technologies Used

• MS Office.
• PDF.
• SharePoint.
• Visual Planning.

Performance Metrics

• Degree of alignment and satisfaction from Operations regarding the coordination of bookings.
• Booking accuracy rate (percentage of bookings accurately transposed into planning).
• On-time performance : complete tasks within agreed-upon timelines.
• Complaint resolution time.
• Documentation accuracy.
• Training programs completion percentage.

Location & Travel Requirements

• Based at MD Wind headquarters (Weiswampach, Luxembourg).
• Little or no travel requirements (1 to 2 times per year, 1 to 3 days each time).

Personal Traits

• A flexible and adaptable individual.
• In a changing environment and with tight deadlines, you remain calm & resilient.
• Outgoing and sociable nature, thriving on exchange and collaboration.
• Proactive and analytical, with the ability to communicate clearly and effectively.
• Satisfying others is a priority, and anticipating their needs is a game for you.

Our offer

• A long-term employment agreement.
• Diverse tasks within a dedicated and enthusiastic team.
• The chance to play a role in advancing renewable energy solutions.
• Option for remote work, subject to the relevant legislation in the country of residence.
• A positive and caring work environment.