Solar Operations & Maintenance Manager

We’re just like you. We believe that solar energy production for our homes, businesses, and cities is a win-win proposition for job creation and a cleaner environment.

A&R Solar is a leading solar installer in the Pacific Northwest, bringing together passionate, talented people who want to do the right thing for our customers and the environment. With industry firsts like B-Corporation status, charitable solar programs, and performance guarantees, we believe that investment in our staff and our communities is the new standard. Be a part of a fun team that is committed to the growth of all employees. A&R Solar measures value in three categories, People, Planet, and Profit, specifically in that order.

Position Summary

We are seeking a dynamic and experienced professional to establish and lead our Operations and Maintenance (O&M) team. This role requires a leader who can effectively develop teams, optimize processes, ensure customer satisfaction, and drive business growth within the O&M sector. This role is key to ensuring the reliability, efficiency, and performance of renewable energy assets after installation.

Key Responsibilities

Team Leadership and Development

• Lead, coach, and inspire the O&M team to achieve excellence in their roles.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Provide training and professional development opportunities to enhance team skills & knowledge.
• Directly manage both office and field personnel within the division across geographies.

Process Optimization

• Develop and continuously improve O&M processes to maximize efficiency and effectiveness.
• Implement best practices and leverage technology to streamline operations & reduce downtime.
• Ensure compliance with industry standards, regulations, and safety protocols.
• Collaborate cross-functionally with several company departments to build infrastructure for the division, including O&M platforms, accounting systems, pricing tools, proposal language, training, and field documentation.

Business Development

• Identify and pursue opportunities for business growth within the O&M sector, including expansions into new markets or service offerings.
• Collaborate with the sales and marketing teams to develop strategies for acquiring new clients and retaining existing ones.
• Lead the development of proposals, bids, and presentations for potential clients, ensuring alignment with company capabilities and objectives.
• Develop and maintain relationships with clients, partners, and industry stakeholders to drive business growth.

Customer Service and Stakeholder Management

• Cultivate and maintain strong relationships with existing and potential clients, serving as the primary point of contact for O&M-related inquiries and escalations.
• Build and maintain strong relationships with customers, vendors, and subcontractors
• Collaborate with cross-functional teams to meet project objectives and exceed customer expectations.

Installation Support

• Ensure support for installation teams during commissioning or troubleshooting of a project.
• Create and launch monitoring platforms for new customers and ensure handoffs are successful and operational. Customer education may be required.

Financial Division Management

• Establish and execute against financial metrics monitoring the health of the division
• Develop sales targets and annual budgetary plans
• Optimization of revenue delivery via prioritization of product mix (e.g. commercial proactive, residential reactive, warranty work, etc.)

Performance Monitoring and Reporting

• Establish performance metrics and KPIs to track the operational performance of energy assets.
• Monitor system performance, analyze data, and identify opportunities for optimization.
• Prepare regular reports and presentations for management and stakeholders.
• Establish forecast for capacity, capability, and output of the O&M team.

Quality and Safety

• Promote a culture of quality and safety within the O&M team.
• Provide feedback and establish best practices to preserve quality and reduce warranty issues
• Ensure compliance with all relevant health, safety, and environmental regulations.
• Conduct regular safety inspections and audits, and implement corrective actions as needed.

External Engagement

• Main point of contact for A&R Solar in the Amicus Solar O&M Cooperative monthly calls, O&M related working groups and occasional conferences

Requirements

• 5+ years of team management or division management experience with a history of developing high-performing teams.
• 5+ years experience or combination of formal education in business development, operations management, or strategic planning.
• Proficiency with Microsoft Excel, Salesforce and/or G-Suite technologies
• Strong interpersonal skills, math skills, a team player, persuasive negotiator, positive and innovative thinker
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Detail-oriented, well-organized, and independently competent

Recommended Requirements

• Bachelor’s degree in Business Administration, Engineering, or related field: MBA or equivalent advanced degree preferred
• Solar experience or NABCEP certification
• Deep electrical, renewable, battery, construction, and/or engineering background

Don't meet every single requirement? Research indicates that candidates from certain demographics are less likely to apply for positions unless they meet every requirement such as women and People of Color. At A&R Solar, we are committed to building a diverse, inclusive, and authentic workplace environment. We strongly encourage applicants to apply regardless, even if they answered 'Yes' to not meeting every single requirement.

How to Apply

From the job posting, click on the "Apply Now" button, and follow the prompts to submit your application. Applicants with questions about reasonable accommodations may contact hr@a-rsolar.com for consultation.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.