Zonal Training Manager

Job Description

Sun King Learning's delivery team consist of highly skilled, passionate and devoted professionals, who are in charge of the transfer of products and services knowledge, processes, soft skills, systems and applications and the promotion of professional attitudes amongst Field and Office Based staff, to facilitate learning and development for immediate and future business growth.

About the role

The Zonal Training Manager at Sun King will develop and implement field training programs for Energy Officers and Partners, aiming to enhance sales performance, collections, and customer satisfaction. They are pivotal in ensuring that field staff are adequately prepared and equipped with the essential skills and knowledge to excel in their roles.

What you would be expected to do

• Work with the Country Training Manager and stakeholders to design and update field training programs customised for Energy Officers and Staff, ensuring alignment with their specific needs.
• Facilitate hands-on field onboarding and shadowing for new Regional Mentors, overseeing their integration into the role.
• Monitor Regional Mentor activities during field training sessions with Field Staff and Energy Officers, ensuring alignment with organisational goals.
• Guide Regional Mentors on optimising training schedules, and techniques, and resolving field difficulties to enhance their Key Performance Indicators (KPIs).
• Evaluate Energy Officer and Field Staff performance post-training sessions, identifying strengths, areas for improvement, and development requirements.
• Offer constructive feedback and recommendations to enhance their skills and overall performance in the field.
• Market training opportunities to Field Staff, highlighting benefits to drive participation, while aligning with overall sales and collections strategies.
• Coordinate closely with senior members to ensure seamless integration of field training initiatives with broader sales and collections goals.
• Maintain precise documentation of field training activities, attendance, and outcomes for Country Training Managers.
• Generate routine reports detailing training progress, key insights, and improvement suggestions to bolster ongoing development efforts.
• Stay abreast of solar industry trends and technological advancements to keep field training programs aligned with industry developments.
• Manage training material procurement and vendor coordination, ensuring materials are appropriately utilized and maintained.

You might be a strong candidate if you

• Strong knowledge of sales and collections techniques and customer engagement.
• Proven experience in sales and collections training, preferably in the solar energy or PayGo industry.
• A bachelor's degree in education, business administration, communications, Excel, LMS, and web delivery tools such as Microsoft Word, PowerPoint, and Outlook.
• Proficiency in communicating and coordinating field training activities.
• Ability to provide constructive feedback and coaching to improve business-related issues.
• Familiarity with CRM systems, sales tools, and data-related tools.
• Ability to travel across Tanzania for field training-related sessions.

What We Offer

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards a profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.