Home Comfort Advisor (m/w/d)

Job Description

For roughly 500,000 years, humans have been burning stuff to heat our homes, burning stuff to light our homes, and burning stuff to power our machines. It’s 2024, people. Let’s change that.

Right now, homes account for roughly 20% of the world’s carbon emissions. Here at Elephant Energy, we know that there is a better way, so we are building a one-stop shop that makes it easy to upgrade to a climate-friendly home. We enable homeowners to confidently make the switch to modern, electric technologies and get their homes off of fossil fuels – all at once, or over time.

Our History

Founded in 2021 by DR and Josh with the goal to accelerate the end of fossil fuel use, our first installation was in Boulder, Colorado in December 2021 and in three short years, we have successfully:

1. Launched a second market in Boston, Massachusetts, in summer 2023.
2. Installed >1,000 heat pumps in >500 unique homes , receiving these amazing Google reviews along the way.
3. Amassed 40+ herdmembers, with plans to continue to expand based on our early and continued success in #electrifyingeverything.
4. Completed a successful Seed stage fundraise, with plans to raise a Series A in 2025.

Cohort Model

To meet the growing demand for comfortable, energy-efficient homes, we are expanding our Home Comfort Advisor (HCA) teams in both Denver and Boston. To support this growth, we intend to hire biannually, onboarding new PMs in cohorts to ensure a collaborative and supportive start.

Our next cohort is set to begin on February 15, 2025, and we anticipate hiring 2+ candidates for this group. A subsequent cohort is planned for June 2025. If you’re interested in joining a dynamic team committed to delivering home comfort and electrification projects, we encourage you to apply today. We intend to close the application window on or before January 17, 2024.

About The Role

What you would be doing: Our HCAs are the first point of contact for homeowners, guiding them through the electrification journey. They consult with customers to understand their needs, introduce products, design custom systems, and close deals. By setting clear expectations and ensuring a seamless handoff to the Project Manager, they play a critical role in delivering exceptional service and creating satisfied, informed customers. Other responsibilities include though are not limited to:

Big Things:

• Manage the Entire Sales Pipeline: Own the customer journey from initial contact to signed contract, ensuring a smooth handoff to the Project Manager.
• Understand Homeowner Needs: Consult with homeowners to identify their goals for comfort, energy efficiency, and electrification, tailoring solutions to meet those needs.
• Build Relationships: Foster trust and rapport with homeowners to address both current and future electrification needs and generate referrals.
• Design and Sell Systems: Create personalized electrification plans, introduce products and financing options, and close deals with homeowners.
• Set Clear Expectations: Educate customers about project timelines, the installation process, and expected outcomes to build trust and confidence.
• Hit Sales Targets: Use effective sales strategies to meet or exceed monthly and quarterly revenue goals.
• Actively perpetuate an inclusive, equitable, collaborative working environment in which psychological safety comes first.

Little Things:

• Provide Feedback: Share insights from customer interactions with internal teams to improve sales materials, scoping practices, and product offerings.
• Refine the Sales Playbook: Help develop and implement best practices for consultations and system design to improve the efficiency and quality of the sales process.
• Ensure CRM Hygiene: Maintain accurate records of customer interactions, leads, and pipeline status to ensure transparency and alignment across teams.
• Stay Current on Products: Continuously learn about new electrification technologies and rebate and incentive options to offer homeowners the best solutions.

What you won’t be doing:

• Cold emailing prospects pitching products and services they aren’t interested in.
• Marketing strategy, campaign management, and lead generation.
• Supervising installation teams or managing post-sale project delivery.
• Supply chain management, sourcing equipment, or negotiating with vendors.

Timeline for role expectations:

1. Within one month, you will:
   • Understand both heat pumps and building science, as well as the Elephant Energy sales process and our customers journey.
   • Begin to lead initial sales conversations with homeowners.
2. Within three months, you will:
   • Design projects and present proposals to homeowners, with oversight.
   • Close your first deal.
3. Within six months, you will independently manage a pipeline of homeowners, design projects with minimal oversight, and deliver presentations autonomously.
4. At one year, you will be pitching, designing and closing projects on your own, and supporting the growth and success of other members of the sales team.

Success in this role looks like/can be measured as:

1. Meeting / exceeding gross margin and revenue goals.
2. Cultivating customer relationships that lead to five star Google Reviews, NPS promoters, and raving fans.
3. Contributing to our knowledge base and improving our processes.
4. Advancing the adoption of heat pumps!

You’re a great fit for this role if you have/you are:

• Experience in customer-facing sales or consultative roles, ideally in industries like smart home technology, HVAC, energy, or home services. Experience in related fields such as architecture, construction, building science, energy efficiency is highly desirable.
• A proactive, self-starter mindset, with a proven ability to take ownership and deliver results independently.
• Strong communication and interpersonal skills; you thrive on connecting with people in various settings (phone, video, in-person).
• The ability to manage competing priorities effectively while adhering to deadlines.
• A growth-oriented attitude, with the ability to quickly learn and adapt to new technical concepts like building science, financing, and project management tools.
• A track record of using data, CRM tools, or systems to optimize processes and drive exceptional outcomes.
• A passion for solving climate change and enthusiasm for working in a mission-driven company.

Indicators this may not be the right role for you

• You require highly structured processes to guide your daily activities and struggle with ambiguity or dynamic environments.
• You are uncomfortable with self-directed learning or engaging with technical subjects like home electrification or building science.
• You find face-to-face customer engagement or handling objections challenging and prefer behind-the-scenes roles.
• You are not comfortable balancing multiple responsibilities, like managing a sales pipeline while coordinating with internal teams to deliver on customer expectations.
• You lack interest or experience in working with consumer-focused industries that prioritize in-person service delivery.

Total Compensation

• Annual base salary of $80,000-$85,000 with commission opportunities that provide for on target earnings of $120,000+
• Stock options, commensurate with experience and in line with internal equity bands
• Medical, dental insurance covered at 75% for employees
• 401k with 6% company match
• 10 company holidays and unlimited Paid Time Off (vacation & wellness/illness)
• Home Electrification Incentives
• Flexible, hybrid work environment

Location: These positions require in-person work in Boston, MA. We are a hybrid company with Herdquarters in Broomfield, CO and get together as a team semi-annually in Colorado.

Interview Process

Here is the interview process that you can expect for this role, with estimated timelines to help set your expectations. The steps are designed to help you get the information needed to determine if we are the right fit for you.

1. Exploratory call to address your questions, discuss your motivations, and establish whether this is the role for you – with Bryan, Elephant Energy recruiter
2. The Hiring Manager interview is a deep dive into the core skills and attributes required for success, with insight into the role’s impact and team dynamics.
3. Culture add and values interview with a member of the sales organization
4. The Case Study exercise is a practical, anonymized assignment designed to evaluate your approach to problem-solving, decision-making, and structured thinking.
5. Co-Founder conversation with a co-founder to discuss your vision for the role and alignment with Elephant Energy’s mission

Please note – we will welcome you to request additional conversations with anyone you would like to meet, but didn’t get to during the interview process.

Join the HERD! 🐘

Our mission is to build a more sustainable planet by electrifying everything, starting with homes. We are assembling a high-energy, creative, and ambitious team eager to accelerate the energy transition while building a generational business.

We are committed to building an inclusive working environment and doing our part to create a more equitable world. We strongly encourage applicants from underrepresented and/or historically marginalized communities to apply. If you require a reasonable accommodation that would better enable your success during the application or interview process, please let us know.

We are a certified B Corp headquartered in Broomfield, Colorado. Our growth is fueled by ever-increasing demand for more comfortable and sustainable homes and strong tailwinds from state and federal rebates and incentives. Our digital platform and superior team of building science and installation experts help homeowners confidently upgrade to heat pumps, heat pump water heaters, induction stoves, energy-efficient systems, and EV chargers. By combining meticulous project oversight with skilled installation partners, we ensure a seamless upgrade experience.

To date, we have successfully electrified over a thousand homes in cold climates with stellar results – ensuring that our customers can confidently transition to electric living. And stop burning stuff.