Transport & Logistics Coordinator

Job Description

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

As a Transport & Logistics Coordinator within our Sustainable Business Energy Solutions (SBES) Team, you'll be responsible for managing the interface between our internal and external customers and the company acting as the first point of contact for customer enquiries and issue resolution. The ability to build and maintain strong internal and external stakeholder relations while delivering a high level of customer support and administrative services is critical to the success of this role.

The SBES Team at AGL is responsible for establishing and sustaining a market leading position across business distribution and energy solutions including virtual power plants, solar energy, lighting, PFC, and energy storage services for the business sector in Australia.

What you’ll be doing

• Providing a high level of customer service to clients, carriers, and internal stakeholders by coordinating a range of tasks and effectively liaising between all stakeholders to facilitate different information quickly with no errors, in a clear and effective manner.
• Managing incoming inquiries from various stakeholders with a fast turnaround on information or requests with high level of customer service.
• Generating necessary monthly reports to monitor performance of each carrier and working in consultation with 3PL partners ensuring Master Service Agreement (MSA) is maintained and also working with 3PL providers on any credit creation, recording root causes for further evaluation and approval.
• Providing freight quotes and responding to customer service requests in a timely and efficient manner as well as handling customer and supplier issues as they arise to deliver high standards of customer service, including handling lost in transit and damaged events, service interruption mitigation, and non-contracted logistics solutions.
• Providing strategic planning direction in respect to best practice, cost effective transport & logistics, ensuring the establishment of systems, policies and standard operating procedures are in place with chosen 3PL partner.

What you’ll bring

• Experience in a similar role within Transport and Logistics, Warehousing and or Customer Service.
• Intermediate to high level of competency using Excel including pivot tables and formulas.
• Exceptional communication skills over the phone and via email.
• Ability to input data with a high level of accuracy ensuring that reports and rate cards do not have any misinformation.
• High-level problem-solving skills, accountability, attention to detail and ability to “think on your feet”.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.