IT Helpdesk

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.

Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.

Position Summary

This position provides help desk support and troubleshooting for employees at the Kentucky site. The IT helpdesk will install and maintain computer systems and network aiming for highest functionality.

Primary Responsibilities

• Set up computers and company hardware for new hires and existing employees and based on company needs.
• Work on and resolve issues in applications like VMWare/Microsoft 365/LDAP/AD and Azure AD.
• Serve as the first point of contact for IT-related issues, including hardware, software, system or network issues.
• Establish relationships with end users and other leaders/functional managers to make sure technology support goals are met.
• Act as a direct point of contact for all end users to receive support.
• Troubleshoot and resolve problems pertaining to MS Windows operating system, workstation connectivity, MS Office, and Malware.
• Document all required information in call tracking system appropriately.
• Based at the site and on-call to handle critical support 24x7.
• Perform routine maintenance on IT systems and equipment to minimize downtime.
• Deploying and configuring new hardware and software.
• Maintain inventory of IT assets, including tracking repairs and replacements.
• Collaborate with the production team to address IT challenges that may impact operational efficiency.
• Support the IT team in monitoring network performance and resolving connectivity issues.
• Follow security protocols to ensure compliance with company policies.
• Report potential security risks or vulnerabilities to the IT supervisor.

Qualifications and Experience

• Bachelor’s degree in information technology, computer science or other related degree is required.
• 2+ years experience in the technology field; knowledge of a manufacturing industry a plus.
• Proficient in the Windows and Linux operating system, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook.
• Certifications (Preferred): CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Fundamentals, or similar certifications.
• Experience with troubleshooting routers, switches, and wireless access points is a plus.
• Exceptional work ethic, attention to detail, team orientation, and commitment to detail.
• Ability to multi-task and thrive in a fast-paced environment, including the willingness and ability to take initiative in assuming challenging and/or special projects.
• Demonstrate ability to interact and communicate effectively with all company employees, customers and vendors.
• Familiarity with cloud services (e.g., Microsoft 365, Azure, AWS).
• Effectively manage time and prioritize multiple tasks and responsibilities.
• Strong written, verbal and interpersonal skills required including conflict resolution.
• Fluent in both Chinese and English is preferred, suitable for use as working languages.
• Work independently and as a strong team member.
• Strong analytical and problem-solving skills.