Business Energy Helper

Job Description

Octopus Energy Business has exciting opportunities to join our field team, helping small businesses. Over the last few years, we’ve been changing the landscape of traditional field sales and re-inventing customer interactions within the domestic energy market.

We’re now revolutionising the business energy market, with a focus on helping micro businesses with our transparent approach to engaging with new business prospects. We're focused on making energy greener and better, for everyone - both at home and at work. We put our customers first, every time, and are looking for amazing people to help us do that!

Here at Octopus, we’re working hard to reinvent face to face activity by combining better customer data, our innovative tech platform (Kraken Technologies) with local targeted marketing in order to create more detailed and engaging conversations with small business owners. You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy Business.

What you'll do

• Communicate with businesses; Our Business Energy Helpers spend their time talking to small business owners and decision makers explaining the benefits of renewable energy and helping them switch to Octopus Energy Business
• We are obsessed with excellent customer experience and we go above and beyond to ensure this happens with every business we speak to, leaving them feeling positive about Octopus, regardless if they switch
• We engage with customers via a few different channels, at their business is the main one, however we also showcase our services at venues, events and some of the best business expos and conferences around the country - our Business Energy Helpers look after these Help us shape the small business products we offer to businesses - feedback we receive from customers helps us build new tariffs, launch new initiatives and make changes to our existing tariffs - our teams of Business Energy Helpers are key to us getting this information from customers, quickly
• Enhance the customers experience, we’ll give you the tools to chat about domestic energy, solar, heat pumps and many more additional services

What you'll need

• We tend to work in small teams however at times our Business Energy Helpers will work autonomously, an ability to self motivate and be confident working on your own is a must
• Honest and hard working approach to each day is probably the most important attribute we look for in Business Energy Helpers - our teams all love helping customers and each other
• Previous experience in a B2B role or in the energy industry would be advantageous, although not essential
• Understanding of the business sales cycle, including diary planning and pipeline management would be helpful
• We’re a caring team who like to keep in touch with each other, we have daily team check ins and weekly regional and department wide catch ups - please don’t think of corporate type meetings - we don’t take ourselves that seriously!
• An appetite to learn new things, work with some really switched on people and treat people in a fair and respectful manner

💚 Why else you'll love it here

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• 🎁 Visit our UK perks hub - Octopus Employee Benefits

If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don't have a CV to hand then that's also fine... please attach a short message as your CV just telling us a bit more about you and why you're interested in a career at Octopus Energy!

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.