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Plug Power

Technical Support Specialist

成为Plug Power在荷兰Hengelo或Alphen aan den Rijn的技术支持专员。为氢基础设施系统提供技术支持和维护。期待一个充满活力的工作环境和职业发展的机会。

Plug Power

公司概况

Plug Power

美国纽约州拉瑟姆

1997年

商业模式

氢能和燃料电池技术

Plug Power专注于氢燃料电池系统的开发和商业化,主要用于电动叉车和其他工业应用。他们的技术旨在提高能源效率并减少温室气体排放。

Plug Power的收入主要来自于氢燃料电池系统的销售、租赁和相关服务。他们还通过提供氢气的生产和供应服务来增加收入。

地点与地理

Plug Power在美国、加拿大、欧洲和亚洲等多个国家和地区运营,致力于推动氢能技术的全球应用。

公司文化

Plug Power的使命是推动氢能的普及,以实现可持续的未来。他们的核心价值观包括创新、可持续性和客户导向。

Plug Power提供一个开放和协作的工作环境,鼓励员工提出新想法并参与项目的各个阶段。他们重视团队合作和员工的职业发展。

Plug Power致力于员工的持续学习和发展,提供多种培训和职业发展机会,以帮助员工提升技能和职业生涯。

活动与项目

Plug Power目前正在进行多个氢能项目,包括与大型零售商合作的氢燃料电池叉车项目,以及在多个地点建立氢气生产设施。

Plug Power在氢能技术方面不断创新,最近推出了新的氢燃料电池系统,旨在提高效率和降低成本。这些创新有助于推动氢能的广泛应用。

Plug Power致力于可持续发展,采用绿色氢气生产方法,并积极参与减少碳足迹的项目。他们的目标是通过清洁能源解决方案来支持全球的可持续发展目标。

职业机会

Plug Power通常招聘的职位包括工程师、项目经理和销售代表等,涵盖技术、管理和销售等多个领域。

Plug Power为员工提供竞争力的薪酬和福利,包括健康保险、退休计划和职业发展支持,旨在吸引和留住优秀人才。

联系信息

LinkedIn

plugpower.com

Plug Power的职业机会


最后更新于 2025-03-27 | 报告问题

Job Description

Plug Power Inc.is committed to providing best-in-class product technical support to our global customer base on a 24/7 basis. The Technical Support Specialist is a subject matter expert for troubleshooting and maintenance of Plug Power's infrastructure systems - Electrolyzers, Hydrogen Storage & Dispensing and High-Power Stationary Fuel Cell Systems. Responsibilities of this role include monitoring system performance via SCADA, handling support tickets and customer calls within the established product support environment and resolving issues with fielded systems. In addition, the Technical Support Specialist is responsible for developing and maintaining technical product knowledge documents to provide world-class technical support to customers and field personnel servicing Plug products. The ideal candidate for this role will possess a vast array of technical knowledge related to Plug Power's product line and can effectively transfer that knowledge to others with various levels of skill and experience.

Core Duties and Responsibilities

  • Provide technical support by assisting customers and Plug field personnel in researching, diagnosing, troubleshooting and identifying solutions to restore hydrogen infrastructure systems.
  • Prioritize support requests by severity and customer impact and drive resolution of field issues with expected urgency. Escalate matters when required to ensure proper attention is given to critical situations.
  • Investigate failure incident root cause and support problem resolution.
  • Drive improvement of Plug infrastructure products by initiating, testing and verifying hardware, software and document (e.g., service bulletins, procedures, parts lists) changes.
  • Build and maintain technical knowledge for all Plug Electrolyzer, Hydrogen Storage & Dispensing and Fuel Cell Systems through training, documentation review and applied field experience.
  • Operate infrastructure equipment remotely and on-site at customer and internal test facilities.
  • Ensure accurate, clear, high-quality and complete information is documented in support tickets, solution articles and fault-handling procedures.
  • Communicate and implement improvements to the technical support process, digital platforms and tools to drive a world-class support offering to external and internal customers.
  • Support new site installations as needed; help to provide end-user technical instruction.
  • Improve procedures and training materials for end customers and field service technicians.
  • Travel to customer locations to perform technical functions, including troubleshooting and repair; author incident reports commensurate with technical repairs
  • Build effective internal relationships with colleagues around the world; work both inter-departmentally and cross-functionally as needed for project assignments.
  • Partner with engineering, operations and other internal teams to communicate relevant technical issues, helping to make design and operational improvements across the business
  • Be flexible and available to work outside regular office hours due to time zone differences and 24-hour, 7-day/week operation.
  • Comply with all environment, health and safety (EHS) requirements such as training, personal protective equipment (PPE) use and incident reporting.
  • Perform other duties as assigned

Education and Experience

  • Secondary vocational (MBO-4), Associate's or Bachelor's degree (HBO, WO) in relevant field (e.g., process technology, automotive technology, automation and controls, engineering, electrical engineering, oil & gas, maritime technology) or 5-years of applicable field experience.
  • Minimum of three (3) years of related work experience
  • High level of skill with mechanical systems installation, troubleshooting, and repair
  • Ability to diagnose system failures and isolate root cause
  • Industrial gas systems experience preferred
  • Proficiency in Microsoft Office software

Other Requirements

  • Work in office at a Plug location in The Netherlands (e.g., Alphen aan den Rijn, Hengelo), NY (Slingerlands), OH (Dayton) or TX (Houston).
  • Speak and write English at a professional level.
  • Excellent communication skills and social skills.
  • A passion for teaching and helping others to grow their technical abilities
  • Excellent customer service skills
  • Demonstrated analytical abilities with strong attention to detail
  • Ability to manage complex projects and multi-task effectively
  • Excellent follow-through
  • Flexibility to travel as needed up to 30%
  • Must be driven and self-motivated
  • Must possess the highest ethical standards and a commitment to work quality

Plug Power Inc. is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

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获取亨赫洛,荷兰地区职位机会的工作提醒

关于这个角色

2025年10月2日

全职

公司

2025年10月2日

现场

Plug Power

plugpower.com

  •  亨赫洛,荷兰
  •  阿尔芬·安·登·赖因,荷兰

Minimum of three years of related work experience

UTC+02:00

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