Community Liaison Officer

Job Description

We are looking for a Community Liaison Officer to join our busy team

At SSEN we have created a team of Customer and Community advisors to improve and tailor the way we communicate with our customers within the communities we serve.

This is an exciting role where you'll face plenty of challenges, including the weather!

You will

• You'll be the local customer and community contact for customer related issues and will take the lead in building your network of local influencers and contacts, liaising with community organisations such as Parish Councils, Resilience Organisations and Residential Associations.
• Identify and plan for winter/storm scenario's, identifying areas for welfare and communication points to ensure our customers have all the support and information they need.
• Effectively manage customer expectations during power outages, ensuring they receive timely and accurate information relating to their power supply and will work closely with our emergency customer service centre to ensure customers on our Priority Service Register are contacted and are receiving the service most appropriate for their needs.
• Provide feedback from events, communities and individuals into the business areas in order to improve customer satisfaction scores and prevent complaints.

You will

• A good understanding of SSE's businesses along with previous experience in customer service and event organisation.
• Strong presentation skills with first class written and oral communication skills and the ability to build productive relationships with -individuals.
• This is a customer facing role therefore it is important that you are passionate about giving a 10/10 customer service at all times.
• The ability to integrate and work closely with the team and take initiative when required. You should have the capacity to deliver high quality work in a demanding environment with a flexible approach that is balanced by a determination to get the job done.

On occasions there will be a requirement to work out of core hours and travel will be required therefore you must have a full UK driving license and a flexible approach to working hours and travel.