Technical Lead - Service Management Applications

Our company is part of EDP, a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

The EDP Group is an integrated energy utility, with operations around the world.

Within its electricity transmission and distribution activity (the EDP Networks Platform) it currently manages operations in Portugal, Spain, and Brazil

Technical Operations TechOps department is looking for an Technical Lead - Service Management Applications.

What you will do

• Lead the technical evolution of critical applications for managing tools that support the electricity distribution network,
• Monitor application performance and reliability to ensure business continuity.
• Identify and maintain a clear backlog of technical debt to support the Product Owner in prioritizing the roadmap and reducing that debt.
• Troubleshoot and resolve incidents to mitigate potential vulnerabilities and increase availability.
• Interact with vendors and clients with the main goal of resolving incidents and problems.
• Participate in an on-call rotation to ensure 24/7 service availability.

Employment type: Full-Time

Work site: Hybrid Model

City: Porto or Lisboa

What are we looking for

• University degree in Computer Science, Computer Engineering, Electrical and Computer Engineering, Industrial Management Engineering, or a related field.
• Preferably holds service management certifications such as ITIL V4 (Information Technology Infrastructure Library) and ISO20000 (Service Management System).
• Management and administration of service management tools, such as ITSM (ticketing, SLA, contracts), ITOM (CMDB, discovery, correlation), ITBM/SPM (requirements, projects);
• Programming and/or scripting (e.g., PowerShell, Python, Bash, JavaScript);
• Knowledge of SQL;
• Service Management Frameworks, such as ITIL v4, ISO20000;
• Drafting application and systems requirements (preferably OT)

More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
• Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;
• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;
• Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:
  • Top employer certification by Top Employers Institute
  • Part of the Bloomberg Gender-Equality Index
  • Global certification as a family-responsible company by Fundación Másfamília
  • Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until October 6,2025 if you think you are the right fit for this opportunity.