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Good Energy

Senior Operations Manager (m/w/d)

成为Good Energy在英国Chippenham的高级运营经理。领导债务回收工作,专注于最大化收款和确保合规。享受£500的远程工作津贴和15%的年度奖金。
Good Energy
Good Energy
英国奇彭纳姆   混合   全职  UTC+01:00

Good Energy

公司概况

Good Energy

英国奇彭汉

1999年

商业模式

可再生能源

Good Energy专注于提供100%可再生电力,主要通过风能和太阳能发电。他们还致力于支持小型可再生能源生产者,确保可持续发展。

公司的收入主要来自于电力销售和可再生能源证书的交易。他们还通过提供绿色能源解决方案和服务获得额外收入。

地点与地理

Good Energy在英国运营,主要服务于英格兰、威尔士、苏格兰和北爱尔兰。他们的总部位于奇彭汉,致力于推动英国的可再生能源发展。

公司文化

Good Energy的使命是推动可再生能源的使用,帮助客户实现可持续的生活方式。他们的核心价值观包括诚信、创新和对环境的责任。

公司倡导开放和包容的工作环境,鼓励员工提出创意和建议。他们重视团队合作,致力于创造积极的工作氛围。

Good Energy提供多种员工发展计划,包括培训和职业发展机会,帮助员工提升技能和职业生涯。他们还鼓励员工参与社区活动,增强社会责任感。

活动与项目

Good Energy目前正在推进多个可再生能源项目,包括新建太阳能发电设施和风电场。他们还在探索新的储能技术,以提高能源的使用效率。

公司致力于开发创新的能源解决方案,例如智能电网和电动汽车充电基础设施,以支持可持续交通的发展。

Good Energy在其运营中实施多项可持续实践,包括减少碳足迹和使用环保材料。他们还积极参与社区的可持续发展项目,推动社会责任。

职业机会

Good Energy通常招聘的职位包括可再生能源工程师、项目经理和客户服务代表。他们欢迎对可再生能源充满热情的人才加入团队。

公司为员工提供竞争力的薪资和福利,包括健康保险、退休计划和灵活的工作安排。他们还提供员工培训和发展机会,以促进职业成长。

联系信息

LinkedIn

goodenergy.co.uk

Good Energy的职业机会


最后更新于 2025-03-27 | 报告问题

Job Description

We're looking for a strategic and driven Senior Operations Manager to lead our Debt Recovery operation during an exciting period of growth. Reporting to the Head of Revenue Assurance, you'll oversee three direct reports, each in a lead role.

In this role, your focus will be on working across commercial and domestic energy supply. You'll be proactive when it comes to maximising collections while maintaining compliance and building strong engagement with industry bodies such as OFGEM. With a customer-first approach, you'll ensure fair, tailored outcomes that balance customer circumstances with business needs.

Responsibilities

Debt Recovery Management & Strategy

  • Own the business-wide strategy for overdue accounts, aged debt, and affordability by developing compliant policies, providing sector insights, and adapting processes to support growth in collaboration with Debt Leads and Specialists.
  • Lead overdue account management from early arrears to late-stage recovery.
  • Ensure proactive engagement processes are in place to agree sustainable repayment solutions.
  • Oversee overdue accounts across residential, SME, and large commercial customers, establishing tailored approaches to maximise effectiveness for each segment.

Process, Regulation & Compliance

  • Manage internal and external processes with DCAs, BPOs, and litigators. Align closely with the Customer Operations Supplier Manager to ensure consistent level of high performance is maintained collaboration.
  • Ensure regulatory compliance by adhering to Ofgem standards, TCF principles, and vulnerability protections, engaging with industry bodies on collections and affordability, and managing compliance with the Involuntary Prepay Code alongside Customer Ops and Compliance.

People Leadership

  • Set clear objectives and development goals for Leads and Specialists, to support with continued development and improvement.
  • Foster team engagement, motivation, and high performance, bring the team together either remotely or the office to encourage collaboration.

Customer First

  • Balance efficient debt recovery with fair, tailored outcomes for vulnerable customers, partnering with the Vulnerable Customer Manager.
  • Use data and analytics to monitor sustainability, shaping empathetic, transparent communications and promoting flexible payment solutions (e.g. Smart Prepay, Direct Debit).

Data & Financial Management

  • Leverage CRM data and analytics to identify opportunities for improvement.
  • Collaborate with Data Analysts to strengthen reporting and evolve practices.
  • Own performance against bad debt, expected credit loss, and cash collection targets.
  • Collaborate with Finance on forecasting and providing accurate reporting and KPIs on recovery, risks, and trends for senior leadership.

What you'll need to succeed

You'll be a confident and analytical leader who thrives in fast-paced environments where efficiency and proactivity are key. With proven experience in leadership within the energy supply and debt recovery sectors, you're ready to take the next step in your career and make a real impact.

Essentials

  • Experience in debt recovery management within the energy supply industry
  • Skilled in working with and reporting to Senior Leadership, including Heads of Departments and Directors
  • Analytical mindset, adept at using reporting tools to identify trends and uncover opportunities
  • Strong communicator, confident engaging with people at all levels of the business
  • Business-focused and pragmatic, able to balance a customer-first approach with the needs of the organisation

Benefits you can rely on

Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.

🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here.

Our Commitment

We're a Committed Member of Inclusive Employers and value people's differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.

Where are we? Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.

We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.

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关于这个角色

2025年10月5日

全职

公司

2025年10月5日

混合

Good Energy

goodenergy.co.uk

  •  英国奇彭纳姆

Proven experience in leadership within the energy supply and debt recovery sectors

UTC+01:00

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