Senior Field Service Engineer

Job Description

Energy Vault is looking for a Senior Field Service Engineer to maintain and ensure the successful operation of our Energy Storage Hydrogen/Battery Energy Storage system in Calistoga, California. You will diagnose, troubleshoot, and perform preventive and corrective maintenance services to utility/commercial energy storage products. Applicants should be self-motivated team players with a positive attitude!

Your Mission

• This position will report to the EV Solution Senior Director of Technical Services.
• Perform required preventative maintenance and repair activities on energy storage products to maintain warranty coverage and long-term servicing agreements.
• Support operation of the Calistoga Resiliency Center system in response to PG&E PSPS events and CAISO market operations.
• Respond to corrective maintenance cases on energy storage products and update online case logs accurately.
• Perform commissioning activities on new projects.
• Ensure adherence to Health, Safety, and Environmental (HSE) best practices and proactively enforce compliance among team members to maintain a safe and compliant work environment.
• Work closely with members of the Operations, Engineering, Quality Health & Safety, Software teams to resolve issues and close service tickets.
• Comply with site working policies and practices.
• Maintain records of site activities per department policies and practices.
• Develop working relationships with EV Engineering personnel and the India Operations Center.
• Utilize EV ticketing system to document new issues, provide updates on open tickets and close resolved tickets.
• Respond to customer concerns with the performance or functionality of the system.
• Write reports, where required, to comply with the O&M contract deliverables.
• Have flexibility to provide support outside your home location, as required.
• Ensure that all company property is well maintained and secure.

Your Background

• 8+ years of experience in applicable experience in Energy generation project systems.
• Experience troubleshooting and maintaining utility power generation equipment and medium/high voltage protection and control equipment (both AC/DC).
• Experience with servicing, maintaining, and troubleshooting utility scale BESS projects is preferred; experience with large scale PV/solar, wind and power generation systems is acceptable.
• Knowledge of hydrogen-to-energy systems or other liquid fuel systems is preferable.
• Experience troubleshooting and maintaining communications and network equipment.
• Competency with power/hand tools, electrical test equipment, HMI control systems and various computer application tools is required.
• Very good at interacting with and leading a team as well as managing relationships with external stakeholders and customers.
• Ability to work at heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently.
• Must have and maintain a valid driver's license and an acceptable and safe driving record.
• Previous OSHA safety and heavy equipment training.
• Certifications and/or previous training in renewable energy products like SMA/EPC power inverters.
• Journeyman Electrician license is desirable.
• Understanding of various network communication systems is preferred.
• Willingness to travel domestically, 20% to 40%.
• Comfortable thriving in fast-paced, rapid growth environments.
• Candidate is required to pass a background check and participate in periodic drug and alcohol testing as required by company policy.

Benefits of Powering the Future with Energy Vault

• Annual bonus plan.
• Restricted Stock Units (RSUs).
• 401K employer matching.
• Comprehensive medical, dental, and vision plans for employees and family.
• Flexible Spending Account.
• Company-paid Life insurance, Short- and Long-term disability insurance.
• Generous holiday allowance.
• Flexible time off plus sick leave.
• Reimbursement for home office equipment, phone, and internet expenses.