O&M Lead - Residential Solar / Roofing

Job Description

Venture Home Solar is seeking an experienced O&M Lead - Residential Solar / Roofing to join our Stamford, CT team. This in-office leadership role is critical to ensuring exceptional post-installation service for our residential solar and roofing customers. You will oversee all proactive and reactive service operations, manage warranty claims, and lead a team to resolve issues quickly and efficiently.

If you have deep hands-on experience in solar and roofing systems, thrive in a fast-paced environment, and excel at remote troubleshooting and team coordination-this is your opportunity to lead service excellence at a growing renewable energy company.

Key Responsibilities

• Oversee all O&M service requests for residential solar systems and roof warranty claims (proactive monitoring + inbound tickets).
• Lead remote troubleshooting with homeowners, on-site technicians, and inverter manufacturers (Enphase, SolarEdge, Tesla, etc.) to resolve issues before dispatching field teams.
• Coordinate field service dispatches, ensuring efficient scheduling, technician preparedness, and timely resolution.
• Manage open cases and service tickets in our CRM/system, driving accountability and closure within SLA targets.
• Lead and mentor the O&M team, setting priorities, conducting daily stand-ups, and ensuring high performance and customer satisfaction.
• Serve as the technical escalation point for complex solar + roofing issues, leveraging extensive field experience.
• Track KPIs including first-time fix rate, response time, customer satisfaction, and warranty claim outcomes.
• Collaborate with installation, sales, and warranty teams to prevent recurring issues and improve system design/quality.
• Complete company reports on findings from field appointments for issues like roof leaks and installation damage.
• Maintain accurate documentation of service history, resolutions, and parts usage.

Qualifications

• 5+ years of hands-on field experience in residential solar PV installation, commissioning, and troubleshooting OR
• 5+ years of field experience in residential roofing (installation, inspection, leak diagnosis, warranty evaluation)
• Expert-level knowledge of major residential inverters (Enphase, SolarEdge, Tesla, SMA, etc.) and monitoring platforms
• Proven ability to remotely diagnose solar production issues, error codes, and communication faults
• Strong leadership experience managing technicians and service workflows
• Proficiency with service ticketing/CRM systems (e.g., ServiceTitan, Salesforce, Zendesk)
• Excellent communication skills - must translate technical details to customers and internal teams
• Valid driver's license and clean record (occasional field visits may be required)
• NABCEP certification or roofing trade certification a strong plus

What We Offer

• Competitive salary (commensurate with experience)
• Full benefits: health, dental, vision, 401(k) with match
• Paid time off + holidays
• Professional development and training
• Opportunity to grow with a fast-scaling solar + roofing leader

Venture Home Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.