Field Service Operations Coordinator

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are looking for a Field Service Operations Coordinator to join our dynamic and fast-paced Field Service team for the Energy business.

This role is based in our Istanbul FS office, Tuzla/Turkey.

Your role and responsibilities

As a Field Service Operations Coordinator, you will focus on these responsibilities:

• Plans and coordinates field service operations, ensuring alignment with customer requirements and established service standards.
• Serves as the primary liaison between field service teams, customers, and external stakeholders, fostering effective communication and shared understanding across all parties.
• Oversees field service activities to ensure strict adherence to safety protocols, service standards, operational processes, and customer-specific policies and regulations.
• Provides guidance and support in resolving technical and operational challenges, enabling field service personnel to deliver efficient and effective solutions.
• Drives continuous improvement initiatives by identifying opportunities and implementing enhancements to field service processes.
• Maintains comprehensive and accurate documentation of field service operations, including resource allocation, service timelines, and customer feedback.

Requirements for the position

• Degree in Engineering.
• Knowledge of SAP, CRM (purchasing, mobility, FS & Sales).
• Excellent communication skills in both Turkish and English (written and verbal).
• Proficiency in technical communication, ensuring clarity in complex technical matters.
• Strong administrative and organizational skills to manage workflows efficiently.
• Solid contractual knowledge and understanding of service agreements.
• Strong customer focus with the ability to deliver effective solutions across installation, operation, maintenance, and repair processes.
• Proven teamwork and collaboration abilities in multicultural environments.
• Cost awareness and effectiveness, ensuring resource optimization.
• Familiarity with Quality, Safety & Environmental standards and compliance requirements.
• Competence in Health & Safety follow-up and internal process adherence.
• Ability to monitor and follow up on competence and skill development within internal frameworks.
• Valid driving license.

If you are passionate about field service operations and meet the qualifications, we encourage you to apply!

Why you and us?

You are valued - as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps

Does this sound like the job for you? If yes, submit your application before the deadline through our Careers portal. Applications submitted via email or through recruitment agencies will not be considered.

Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.