Senior Project Service and Support Engineer (m/w/d)

Landis+Gyr is a global leader in smart energy solutions, with USD 1.73 billion in FY 2024 revenue and operations in over 30 countries. We sustain a 125+ year legacy and nearly 7,000 employees worldwide and innovate to build a more sustainable energy future.

At Landis+Gyr, we manage energy better.

About the Role

We are seeking a highly skilled Senior Project Service and Support Engineer to lead the delivery of complex projects and provide exceptional technical support services. In this role, you will:

• Manage end-to-end projects ensuring on-time delivery, within budget, and aligned with agreed KPIs and SLAs.
• Provide professional support services to internal and external customers in accordance with maintenance and service agreements.
• Lead technical investigations to identify root causes (diagnosis and test system issues), implement corrective actions, and establish preventative measures/protocols and guidelines.
• Oversee application issue resolution in functionality faults, including installation, upgrades, and ongoing support for critical systems.
• Collaborate with cross-functional teams and stakeholders to ensure seamless execution and customer satisfaction.

This position requires strong project management expertise, technical problem-solving skills, and the ability to thrive in a dynamic environment.

About You

• Degree qualified in engineering, science or IT.
• At least 5 years customer service and/or service delivery experience for telecommunication, utility and IoT systems.
• Experience in working with solutions involving both software and hardware.
• A broad technical understanding of smart metering, communications and Internet of Things (IoT) applications and systems.
• Experience in the installation, maintenance and operation of devices in the utility sector.
• Project Management experience on major projects.

If you meet the above, we will love to hear from you!

Why Join Us?

✨ Growth & Development: We invest in our people with extensive learning opportunities.

🌱 Sustainability Focus: Commitment to greener solutions and responsible work practices.

🧘 Employee Well-being: Access wellness programs, counselling, and a supportive work culture.

🌏 Diversity & Inclusion: We pride ourselves on our diversity and actively celebrate inclusion initiatives.

Ready to Apply?

Submit your resume and cover letter via the 'Apply' link, explaining why you're the right fit for the position.

Applications will be reviewed as they are received, and interviews may commence prior to the close date.

Have a question? Please reach out to our human resources team via email: [email protected]