Back Office Administrator

Job Description

As one of our Back Office Administrators, you'll work closely with other departments to ensure our customer's pre-paid and change of tenancy journey is a smooth experience.

You will

• Take ownership of daily work queues and resolve outstanding queries through to resolution
• Ensure timely and accurate processing of statements, move in and move out requests, managing validation queues effectively
• Manage internal / external communication channels, including phone lines, email and post to address and resolve customer queries within SLA
• Challenge the status quo and contribute to operational excellence discussions by continuously suggesting ways to improve
• Provide support to other Home and Business Energy teams as needed, demonstrating flexibility and teamwork

You have

• Demonstrable experience working within a customer focused environment with a passion for delivering excellent customer service
• The ability to support various operational areas and solve problems innovatively
• A customer and quality-focus alongside exceptional organisational skills and strong attention to detail
• An open and flexible workstyle with the ability to work under pressure and to deadlines
• A professional telephone manner with excellent communication skills alongside proficient computer skills, including Microsoft Office suite - Excel, Outlook, Word

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [email protected] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.