Customer Support Management Trainee (m/w/d)

Job Description

Take part in the energy transition by joining Vestas, the world leader in wind energy, during your next internship or work-study program!

This internship / work-study program is to be filled in our offices in Paris La Défense.

The Customer Support department, part of the Service Direction, is responsible for the management of maintenance contracts across France. Its core mission is to resolve customer issues efficiently, ensure the rigorous application of maintenance contracts, and act as a key interface between the Customer, Operations, and Technical teams. By maintaining high service standards and fostering strong internal coordination, the department plays a vital role in building trust and retaining customers.

Responsabilities

• Providing support to improve Data Quality in our systems (Salesforce and SAP Masterdata).
• Providing support in reporting activities.
• Proposing and implementing improvements (tools, templates, procedures) to improve processes and simplify reporting activities.
• Standardizing internal processes related to maintenance contract management and cross-team coordination.
• Analyzing current practices and identifying areas for improvement to enhance operational efficiency and customer satisfaction.

Qualifications

• Bachelor or master degree in STEM or any technical discipline

Competencies

• Strong analytical thinking and structured problem-solving skills.
• Willingness to learn, improve processes, and take initiative.
• Curious, enthusiastic, and open-minded personality.
• Excellent communication skills, both written and verbal.
• Fluent in French and English.
• Comfortable working in a multicultural and cross-functional environment.

What we offer

A professional experience that enhances academic learning and supports the transition to a first job.

The opportunity to learn about our business and culture by participating in real projects and tackling business challenges.

A chance to test and develop your skills while making meaningful contributions.

The ability to build your professional network in a dynamic and supportive environment.

Exposure to a fast-paced, international workplace.

A valuable reference and experience to boost your early career.

Our commitment to a fair hiring

At Vestas, we evaluate all candidates solely on professional experience, education, and relevant skills. To support a fair recruitment process, please remove any photos, dates of birth or graduation dates, gender pronouns, marital status, or other personal details not relevant to the role, before submitting your CV. Please keep your CV focused on work and educational details, and the necessary information that we contact you (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.