Technical Solar Supervisor

Omnidian's Residential Operations Team is seeking a Solar Expert Supervisor. If you are passionate about people engagement and creating a positive work environment for all employees, we are excited to meet you. We are looking for someone who is inspired to lead a team delivering outstanding customer experiences in technical customer support. You are curious about solving technical issues for customers while coaching and supporting your team to their highest potential.

Our ideal candidate will be able to lead and inspire their team. You will drive high accountability across the team and are a role model in this regard. This role will be involved in day-to-day support work while also executing the strategic vision of the team. Solar Expert Supervisors will work closely with other leaders on the Solar Expert Team, as well as support and coach a group of 8 TO 12 Solar Experts through check-ins and functional support.

We are looking for a candidate who can work with both our English and our Spanish-speaking customers.

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing:
• Team Leadership
  • Ensure team performance metrics, which are set by leadership, are met
  • Lead a team with a target of 8 to 12 Technical Support Experts.
  • Conduct 1:1 check-ins at least bi-weekly to stay close to questions, concerns, and performance management.
  • Oversee and approve timesheets and time off requests.
  • Provide feedback for teammates through coaching on diagnosing and troubleshooting issues with systems using internal and external platforms.
  • Partner with leadership on drafting semi-annual reviews.
  • Conduct individual quality reviews and provide feedback.
• Process Improvement and Stakeholder Collaboration
  • Orchestrate day-to-day team tasks.
  • Ensure team's training goals are met.
  • Identify and communicate process challenges, collaborating on team improvement efforts (e.g., working with stakeholders to create/revise knowledge base and training content).
  • Contribute to building inspection mechanisms and escalate to leadership performance concerns, potential risks in retention, engagement, project timelines, and work quality.

Who You Are

• Highly organized
• Ability to develop and empower a team
• Strong interpersonal and leadership skills
• Take ownership resolving issues to completion
• Proactive communication skills
• Keen attention to detail and accuracy

Experience You'll Need

• A strong ability to communicate with customers in English and Spanish via phone and email.
• 2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance.
• Familiarity with solar inverters, panels, mounting systems, and monitoring software is essential.
• 3-5 years of proven experience in providing technical support or customer service.
• You should have a track record of resolving technical issues, answering customer inquiries, and providing guidance on system optimization and troubleshooting.
• 6+ months of formal or 12+ months of informal leadership experience

Experience That's a Plus

• CRM experience such as Salesforce Service Cloud
• Some Knowledge of Solar Systems
• Technical/Electrical certifications
• Ability to communicate to customers in Spanish and English via phone and email

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• We're a fast-growing company, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Logistics

• We plan to have this role start in the first few months or so of 2026 to supplement our growing US teams. If you would like to show your interest and get on our initial candidate list, come apply!
• We are unable to provide sponsorship for this role, now or in the future
• This role would be on site in an office in San José, exact location TBD.

Work-Life Culture

• Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
• Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

$2,225 - $3,000 a month

Conversion to CRC (subject to the exchange rates): ???1,120,000 - ???1,520,000 / month

Compensation: You will be compensated in USD

Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.