Field Support Engineer
Smappee
公司概况
他们的业务
Smappee专注于智能能源管理，主要致力于监测和优化电力消耗，同时整合太阳能和电动汽车（EV）充电解决方案（来源：smappee.com）。公司的技术聚焦于三个相互关联的领域：设备级的实时能耗分析、通过太阳能管理和电池存储的自给自足优化，以及电动汽车充电的智能基础设施（来源：smappee.com）。其旗舰产品是Smappee能源监测器，于参考年份的6月以199欧元的价格推出，能够识别单个设备的能耗（来源：smappee.com）。该系统使用户能够监控能源流动，并将多余的太阳能引导至大型用户和电池存储系统（来源：smappee.com）。Smappee服务于广泛的市场，包括个人消费者、安装商以及中小型企业，并在欧洲、美国、墨西哥、澳大利亚和新西兰实现了全球分销（来源：smappee.com）。
项目与业绩
Smappee已售出大量设备，在欧洲、北美和亚太市场的月销售量在1000到10000之间（来源：smappee.com）。创始人Grosjean的早期企业EnergyICT展示了Smappee的影响力，该公司在英国最大的超市连锁Tesco跟踪了10000个能量计，并减少了20%的能耗（来源：smappee.com）。Smappee还与Watt Footprint和Chargefox等公司建立了战略合作伙伴关系，展示了在智能能源管理和电动汽车充电生态系统中的整合（来源：smappee.com）。
近期发展
在2024年10月，Smappee宣布了一项重要的领导变更，Kurt Vandeputte被任命为首席执行官，创始人Stefan Grosjean担任Smappee集团首席执行官（来源：smappee.com）。该公司还因其电动汽车产品线获得了享有盛誉的红点：最佳设计概念奖，突显了其作为智能能源解决方案创新者的认可（来源：smappee.com）。Smappee继续开发其技术，推出了如级联过载保护和与智能充电器的整合等创新，进一步巩固其作为下一代能源管理工具开发者的地位（来源：smappee.com）。
加入Smappee
Smappee的企业文化反映了创始人Grosjean的理念，旨在挑战传统能源公司并赋能消费者（来源：smappee.com）。该公司强调与当地社区的整合，积极在西弗拉芒省开展业务，与区域企业和中小企业合作（来源：smappee.com）。组织总部位于比利时哈雷尔贝克，并在澳大利亚、美国、中东、英国和南非设有区域办事处，提供当地支持、销售和安装协调（来源：smappee.com）。
最后更新于 2026-02-23 | 报告问题
Responsibilities
- Serve as the technical contact point for certified installers, providing support for complex installations, integrations, and troubleshooting.
- Diagnose and resolve technical issues using remote monitoring and diagnostic tools.
- Coordinate and perform on-site interventions when a remote resolution is not possible.
- Conduct full system checks in case of technical failures or safety incidents.
- Analyse and resolve technical issues; escalate complex cases to engineering or product development when needed.
- Collaborate closely with internal teams to ensure timely issue resolution and high customer satisfaction.
- Maintain deep product knowledge of Smappee's solutions and system compatibility.
Requirements
- Proven experience in electricity, electronics, electromechanics, or a related technical field, with strong practical knowledge of electrical systems and installations.
- Strong troubleshooting skills and ability to analyse technical issues independently.
- Experience with EV charging infrastructure, battery systems, electrical installations, or renewable energy solutions.
- Comfortable using monitoring tools and remote diagnostics systems.
- Hands-on mindset with willingness to perform on-site technical interventions when necessary.
- Structured and safety-focused approach when handling system incidents.
- Fluent in Dutch with good command of English and/or French.
- Willing to travel within Belgium when required.
Benefits
At Smappee we believe in a modern and dynamic work environment where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly?
- An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow.
- Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
- A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ.
- Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card, meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days, profit participation and optional bicycle leasing.
- A job where you can truly contribute to a better planet.
立即申请
工作已过期？请告知 Smappee 您是在 Rejobs 上找到这份工作的。这将帮助我们成长，并让更多人投身于可再生能源工作！
立即申请
工作已过期？请告知 Smappee 您是在 Rejobs 上找到这份工作的。这将帮助我们成长，并让更多人投身于可再生能源工作！
获取工作提醒
获取哈雷尔贝克, 比利时地区能源管理领域职位的提醒
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关于这个角色
2026年2月25日
全职
公司
2026年3月1日
现场
- 哈雷尔贝克, 比利时
Proven experience in a technical field related to electricity or electronics.
UTC+01:00
