Technical Support SE

Requirements

• Relevant technical education and experience in electronics or electrical installations, including certification to work with electricity.
• Knowledge of information and network technologies / solid technical understanding of solar photovoltaic (PV) and electronics.
• Ability to handle high volume of phone calls and emails.
• Ability to prioritize and problem solving.
• Strong work ethics and team player.
• Strong Microsoft windows and office skills (Microsoft Dynamics CRM experience is an advantage).
• Excellent written and verbal communication skills - particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
• English language written and spoken skills (minimum C1 level) & Spanish as native language.
• Willingness to travel Nationally and Internationally when it is required.

Tasks and Responsibilities

• Provide technical support and assistance by phone and email to our directly supported installers and customer in the United States and Canada.
• Contact people for technical questions from colleagues in both local and international departments.
• Liaise with Fronius USA LLC as well as the service, sales and repair center departments.
• Accurately document all support case including customer and internal communication.
• Excels in time management and organizational skills.
• Evaluate customer needs for upgrades or upselling of current or new installations.
• Represent Fronius USA LLC in a professional and respectful manner while also, promoting the Fronius Way philosophy.
• Follow escalation guidelines.
• All other duties as assigned by Management.

Are you ready for Fronius? Apply online now and become part of the Fronius family!