IT Help Desk with Disability (m/w/d)

Job Description

At sonnen, we're driven by a clear goal: creating a future powered by clean, affordable energy for everyone. That's why we make our customers independent - not only from fossil fuels, but also from rising electricity costs.

The key to this independence is our intelligent, all-in-one energy system. It combines solar panels, battery storage, energy tariffs, and wallboxes - all developed and manufactured in Germany.

As the first and only provider in Germany, we also connect thousands of home batteries into one shared network: the sonnenVPP, our industry-leading virtual power plant.

In short: every day, we're working to shape the energy future. And we'd be thrilled to have you join us!

What you will do to help drive energy transition

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software
• Install, configure, and maintain computer systems and applications.
• Document and track all support requests and resolutions in the helpdesk ticketing system.
• Assist with the setup and deployment of new hardware and software.
• Conduct regular system maintenance and updates.
• Provide training and guidance to end-users on IT best practices and tools.
• Collaborate with other IT team members to ensure seamless IT operations.

What you will need on that journey

• Proven experience as an IT Helpdesk Technician or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and helpdesk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• English is a Must and German is a plus.