Technical Specialist, Hardware Support

Job Description

Essential Duties and Responsibilities

• Respond to incoming issues and troubleshoot technical problems related to:
  • Software deployment
  • Device Networking
  • Battery storage testing
  • Energy meter installation
  • Linux systems administration
• Develop and maintain software tooling for managing a growing fleet of remote computing systems
• Use advanced tools to diagnose issues remotely and provide solutions in a timely fashion
• Collaborate with third parties to solve problems in a way that is consistent with Energy Toolbase's customer service approach
• Interface with software development and product teams to advocate for important customer facing issues
• Keep up to date on new ETB product features and methods for diagnosing problems and resolving issues
• Participate in code reviews and technical discussions to help make changes to software tools
• Maintain thorough documentation, logs, and metrics to ensure team is highly productive

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills
• Strong commitment to quality and customer satisfaction
• Strong organizational, prioritization, problem-solving, and analytical skills
• Strong understanding of computer networking principles, particularly in relation to distributed Linux machines in an IoT context
• Enthusiasm for learning new software concepts and tools
• Ability to thrive in a fast-paced environment under time pressure
• Experience with Docker, git, Bash, networking, and Linux system administration
• Experience with Python or a similar high-level language
• Familiar with server-side applications and RESTful APIs
• Familiar with communication protocols such as MQTT, HTTP, SSH, Modbus, and CAN bus
• Familiar with databases (Redis, PostgreSQL, InfluxDB, S3, etc.)
• Familiar with electrical single line diagrams
• Understanding of three-phase power concepts, including active and reactive power, quality factor, and inductive and capacitive loads

Qualifications

Education

Any one of the following:

• Bachelors or certifications in Computer Science or related field.
• Bachelors or certifications in Electrical Engineering or related field.

Experience

• Experience working with customers to solve technically challenging problems.