Smart Meter Technical Support

Job Description

The Customer Operations South EMEA unit, within Gridspertise, is looking for a Smart Meter Technical Support.

Founded in 2021 from Enel's two-decade-long experience in grid digitalization, we are committed to pushing the boundaries of innovation every day.

Today, the Gridspertise Group operates globally in Italy, Spain, the Nordic countries, the Netherlands, Latam and beyond.

By providing Grid Edge intelligent solutions, we empower utilities with advanced visibility, control, and automation at the edge, driving transformation across the industry and society.

Step into a fast-paced, tech-driven environment where you can contribute to impactful global projects and work with the latest technologies on the market.

Join us and be part of the team that's revolutionizing smart grids!

What you will do

As a Smart Meter Technical Support you will be responsible for all activities related to:

• Provide local and remote technical support to all the internal and external stakeholders of the relevant perimeter (Troubleshooting);
• Provide local and remote operation support to all the internal and external stakeholders of the relevant perimeter;
• Provide first level and specialized support to the relevant functions;
• Lead and train the relevant stakeholders in technical activities (use of devices, remote systems, tools, etc.) interacting with multidisciplinary groups from different countries;
• Support initial and critical phases of new projects/contracts (installation, commissioning, fine-tuning, KPIs achievement, etc.);
• Manage and support pilots and PoCs.

Who you are

Master's degree in Electric, Electronic or Telecommunication Engineering with:

• 2 or more years in job experience related to Smart Meter (Telegestione);
• Knowledge of distribution network systems and grid operations;
• Knowledge of Standard Protocol Communication (DLMS, PRIME, etc.);
• Knowledge of Technical standards and regulations applicable for smart meter devices;
• Knowledge of TLC networks operation (3G, 4G, 5G, TCP/IP, etc.);
• English (at least B2) and any other foreign language would be considered a plus.

What we offer

• Permanent contract in Milan;
• Personal growth and programs of empowerment;
• Smart working, corporate welfare including supplemental health care, wellness programs, family and parental caring, benefits, conventions and more.

We are looking for candidates of both sexes - L.903/77 e D. Lgs n. 98/2006, art 27