Systems Administrator

We are seeking a System Administrator who will be responsible for administration, configuration, and continuous improvement of various applicable business system(s) (Salesforce, Hubspot, etc) partnering with stakeholders across different departments. This includes managing application software, monitoring and troubleshooting issues, and planning for application capacity and demand across all system portfolios. We are looking for someone who is self-driven, resourceful, and eager to grow-someone who sees this role as an opportunity to demonstrate their expertise, shape the future of AI in utilities, and make a real industry impact. If you enjoy working on a mix of technical challenges, client engagement, and strategic problem-solving, we want to hear from you.

Key Responsibilities

• Responsible for implementing, analyzing, and continuously improving the business system in area of responsibility to support evolving business processes and growth.
• Own security and access control, including role design and permissioning; support periodic reviews and audit readiness.
• Own day-to-day IT operations and end-user support for a remote company, serving as the primary escalation point for complex issues.
• Manage identity, device, and SaaS systems across macOS, Windows, and cloud tools, including access control, provisioning, and license optimization.
• Supports the creation and maintenance of SOPs, FAQs, user training, and other technical documentation to support deliverable requirements, internal team needs, and to share with end users to support self-resolution.
• Familiarity with standard IT concepts, practices, and procedures, to include ITIL and ISO best practices.

Minimum Qualifications

• 5+ years of experience in a similar role
• Bachelors degree in in a relevant field, or equivalent experience, required
• Understanding of SOC2 Compliance
• Salesforce experience required