业务流程质量团队负责人

Job Description

The Business Process Quality Team Leader supports EHS, Quality, and Operational Excellence for Grid Technologies Substations in Malaysia, focusing on improving business processes and quality standards. The role combines process analysis, quality assurance, and project coordination, and is suited to an experienced professional with strong analytical skills and a background in process and quality improvement.

How You'll Make an Impact

• Apply quality methodologies such as Lean Six Sigma and Kaizen to analyse and improve business processes, including root cause analysis and continuous improvement activities.
• Develop and maintain process documentation (maps, specifications, gap analysis) and support occasional site visits to production, projects, or suppliers.
• Support quality assurance and compliance through internal audits, tracking of findings, and follow‑up on corrective and preventive actions, aligned with internal and external standards.
• Define, monitor, and report on process‑related KPIs and support governance frameworks to sustain improvements and share best practices.
• Support the coordination of process improvement projects from planning to completion, including stakeholder engagement and change management activities.
• Bring relevant quality, auditing, or EHS knowledge, certifications, and a related qualification to support the team and quality initiatives.

What You Bring

• At least 5 years of experience in quality management, including leading or supporting large or complex improvement projects, preferably in an international environment.
• Strong hands‑on experience with quality tools such as 8D, FMEA, 5‑Why, APQP, and risk management, plus a solid understanding of ISO 9001 and related standards.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) for analysing and reporting quality and process‑related data and metrics.
• Strong analytical and problem‑solving skills, with experience in root cause analysis, process mapping, troubleshooting, and investigative work.
• Good project coordination, influencing, and collaboration skills, with the ability to communicate effectively and work in multicultural teams.
• Fluent English (written and spoken), with leadership potential to support and develop others in continuous improvement and quality initiatives.