Key Account Manager (Export)

Job Description

As a Key Account Manager, you will have responsibility for delivering an exceptional service to our most strategically significant customers, with a key focus on operational efficiency and customer retention. You will be responsible for your own portfolio of key accounts, as well as leading a team of Account Managers who are each responsible for their own portfolio.

Responsibilities

• Strategic relationship management: Act as the senior point of contact for key accounts and generators, building long-term partnerships through proactive engagement and structured reviews.
• Team leadership & coaching: Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards.
• Portfolio health & performance: Take full ownership of the customer journey from onboarding to renewal, using data-led insights to manage performance and ensure payments are made within contractual timeframes.
• Risk & escalation management: Act as the primary escalation point for complex issues, monitoring commercial risks and deploying corrective actions to protect both the customer and the business.
• Commercial growth & strategy: Align customer strategic goals with Good Energy's products to ensure high customer retention as well as identify and realise partnership and revenue-driving opportunities.
• Operational oversight: Collaborate with the Origination team and third-party specialists to ensure contractual adherence, accurate billing, and seamless end-to-end service delivery.
• Change & performance leadership: Drive team delivery during periods of significant growth, adapting approach and strategy where necessary and identifying efficiencies to improve team-wide working practices.

What you'll need to succeed

You are a commercially minded leader with deep expertise in B2B account management and a track record of delivering high-level customer success. You possess the analytical skills to navigate complex data and the leadership presence to influence stakeholders, mentor a team, and represent Good Energy's mission.

Essentials

• Strong experience of B2B Account Management, ideally within the energy sector, and demonstrate a passion for service excellence and building long-lasting relationships.
• Proven ability to role-model best practices, mentor colleagues, and drive team performance.
• Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools.
• A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners.
• A genuine passion for renewable energy and the ability to weave our mission into every client interaction.
• A self-starter who excels at managing a complex portfolio while remaining a dedicated team player.
• Confident traveling to meet key clients in person to strengthen partnerships.

Desirables

• Experience in renewables, microgeneration, or operational roles within the energy sector.
• Experience leading teams or processes through periods of growth or industry transition.

Hybrid working explained: When and where you'll be in the office

Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office, once a week based on location.

We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on

Great allowances for hybrid working:

🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.

🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.

🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.