高级技术服务工程师 - 充电解决方案

Job Description

Smappee (Smart Appliance for Energy Efficiency) helps businesses and individuals take control of their energy consumption. Through innovative energy management and EV charging solutions, we make energy efficiency accessible, helping reduce costs and contributing to a more sustainable future.

At Smappee, we take ownership, collaborate openly, and communicate transparently. We stand behind our commitments and aren't afraid to experiment, challenge ideas, and grow through change.

Position

We are looking for an experienced and hands-on Lead Technical Service Engineer to support the growth of Smappee's EV charging business in the Netherlands, with a strong focus on DC fast charging infrastructure. In this role, you act as the technical reference point for installers, service partners, and strategic customers, ensuring reliable commissioning, troubleshooting, and operational excellence of our charging solutions.

Responsibilities

• Act as the sole technical expert for DC and AC charging infrastructure projects in the Netherlands.
• Support commissioning, troubleshooting, and technical interventions for complex charging installations.
• Diagnose and resolve issues related to charging hardware (AC and DC), connectivity, backend communication, and energy systems.
• Coordinate technical escalations with HQ Engineering and Product teams.
• Support installers and service partners during complex technical cases and interventions.
• Drive root-cause analysis and contribute to structural improvements in service quality and operational processes.
• Support warranty handling, spare parts coordination, technical training, and knowledge sharing.
• Deliver technical training to partners and installers.

Requirements

• You have at least 3 years of hands-on experience with DC and AC charging infrastructure.
• You have a strong technical background in electrical engineering, EV charging, energy systems, industrial automation, or power electronics.
• You have experience with commissioning, field service, or technical operations within EV charging or energy infrastructure.
• You are comfortable troubleshooting both hardware and software related issues independently.
• Knowledge of Dutch installation standards and regulations, including NEN1010, is a strong plus.
• You are capable to communicate clearly with installers, technical partners, and enterprise customers and work in a structured and autonomous way.
• You are fluent in Dutch with a solid working knowledge of English.
• You are willing to travel regularly within the Netherlands.

Benefits

At Smappee we believe in a modern and dynamic work environment where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly?

• A flexible working setup with access to our satellite office in Naarden, where you can connect with our Dutch colleagues, collaborate locally, and collect technical materials or spare parts when needed.
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
• A chance to participate in team activities and companywide events.
• Remuneration according to experience and market standards.
• A job where you can truly contribute to a better planet.