售后服务 - ERP助理

Job Description

The After Sales - ERP Associate (SAP) maintains the accuracy, completeness, and integrity of all after-sales data within SAP. The role involves performing structured daily, weekly, and monthly system entries covering warranty claims, service orders, field returns, spare parts transactions, and reverse logistics movements.

Beyond transactional data entry, the Associate will design and maintain a performance dashboard for after-sales activity, contribute to reporting cycles, and play a key role in data quality management, spare parts inventory administration, and continuous improvement of SAP utilisation across the after-sales function.

What you would be expected to do

SAP Data Entry & Transaction Management

• Perform structured, timely SAP entries on a daily, weekly, and monthly basis covering all after-sales transactions, including warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
• Create and process Service Notifications, Service Orders (CS module), and Repair Orders in SAP, ensuring accurate classification, coding, and status updates throughout the lifecycle.
• Record and process all field return goods movements in SAP including material returns (MIGO), transfer postings, and scrapping transactions - maintaining full traceability from receipt to final disposition.
• Process spare parts issues and receipts in SAP, ensuring all stock movements are captured accurately and on time against the correct cost centres, plant codes, and storage locations.
• Execute month-end and period-close entries for the after-sales function, including GR/IR reconciliation, open order clearance, and stock valuation updates.
• Maintain master data accuracy - including material master, service master, customer master, and equipment records - escalating discrepancies to the system administrator for resolution.

Performance Dashboard Design & Maintenance

• Design, build, and maintain a comprehensive after-sales performance dashboard drawing data from SAP and supplementary tools (e.g., Excel, Power BI, or SAP Analytics Cloud).
• Ensure dashboards provide visibility into key after-sales KPIs.
• Develop and standardise dashboard templates for use across multiple geographies, ensuring consistency in definitions, data sources, and reporting periods.
• Work closely with After Sales Managers and regional teams to identify new metrics or reporting views required as the business scales.
• Maintain version control and documentation of all dashboard calculations, data sources, and refresh schedules.

Data Integrity & System Hygiene

• Conduct regular SAP data audits to identify and correct errors, including duplicate entries, incorrect material codes, misclassified service orders, and open transactions that should be closed.
• Monitor and resolve GR/IR mismatches, unconfirmed service orders, and ageing open purchase requisitions or orders related to after-sales activities.
• Enforce data entry standards across the after-sales team by developing SOPs, checklists, and training guides to ensure consistent and accurate system utilisation.
• Proactively identify data quality issues that affect reporting accuracy and work with relevant stakeholders to implement corrective and preventive actions.
• Contribute to SAP system upgrades, configuration changes, and new module rollouts by testing transactions, validating data migration activities, and documenting outcomes.

Reporting & Performance Monitoring

• Generate and distribute standard after-sales reports on a daily, weekly, and monthly basis, including warranty ageing reports, open service order summaries, spare parts consumption reports, and return goods status reports.
• Prepare monthly after-sales performance packs for management review, consolidating SAP data with field inputs and commentary on variances against targets.
• Track and report on after-sales cost elements, including warranty costs, repair labour, spare parts expenditure, and write-offs, providing Finance with accurate accrual information.
• Monitor SLA and TAT compliance for service and repair orders, highlighting exceptions and trends to management.

Spare Parts & Reverse Logistics

• Manage end-to-end spare parts transaction flows in SAP - from purchase requisition and goods receipt through to issue, transfer, and return - ensuring every movement is accurately recorded.
• Coordinate with warehouse and logistics teams to ensure SAP accurately reflects physical spare parts movements across all storage locations and plants.
• Track reverse logistics flows of defective and field return goods in SAP, maintaining a complete chain of custody from field collection through assessment to final disposition (repair, refurbish, scrap, or supplier return).
• Assist the After Sales team in managing supplier warranty claims by ensuring relevant SAP documentation (serial numbers, material documents, service orders) is available and accurate.
• Identify and escalate slow-moving, excess, or obsolete spare parts inventory in SAP and facilitate periodic review and write-off activities.

Spare Parts Inventory Management

• Maintain accurate spare parts inventory records in SAP across all after-sales locations, ensuring stock levels remain aligned with physical counts.
• Coordinate and facilitate periodic spare parts cycle counts and annual stock takes, reconciling SAP quantities against physical counts and posting adjustment entries where required.
• Ensure correct valuation, batch management, and serial number tracking of spare parts within SAP, particularly for high-value or controlled components.
• Produce monthly spare parts inventory reports, including stock ageing, consumption, and dead stock reviews for management evaluation.

You might be a strong candidate if you have

• A Bachelor's degree in Business Administration, Supply Chain Management, Information Systems, Engineering, or a related field from a recognised university.
• An advanced degree is an added advantage.
• 2-4 years of hands-on experience working with SAP in an after-sales, service operations, supply chain, or logistics environment.
• Practical experience with SAP modules, including CS (Customer Service), MM (Materials Management), and/or PM (Plant Maintenance).
• Strong proficiency in Microsoft Excel for data review, reporting, and dashboard development.
• Experience in inventory management and stock control, with knowledge of spare parts and reverse logistics processes.
• The ability to interpret data, identify trends, and generate meaningful recommendations.
• High attention to detail and a disciplined approach to data accuracy and system quality.
• Excellent verbal and written communication skills, with the ability to simplify information and adapt communication to different audiences.
• Strong problem-solving skills with the ability to evaluate complex situations and identify practical solutions.
• A Resourceful and proactive attitude, with the ability to navigate new situations, apply innovative approaches, and identify practical solutions.
• The motivation driven by the social mission of expanding energy access and creating employment opportunities in rural communities, with strong alignment to Sun King's values.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

We place great importance on sustaining a diverse, inclusive work environment.

We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.

Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.