现场服务经理

Job Description

The Manager, Field Services manages commissioning, start up and maintenance activities associated with deployed electrolyzer systems. Specifically tasked with managing a team of field personnel, including Ohmium staff, contractors and/or customer maintenance team, and refining their workflows, the individual is responsible for the execution of all site work to support service contract requirements.

Duties and Responsibilities

• Maintain best in class safety culture for a team of remote field personnel
• Manage a local and/or remote field team through clear goals and objectives
• When required, perform hands-on field tasks to maintain electrolyzer availability
• Implement Ohmium strategy to maximize electrolyzer performance through strategic and consistent maintenance activities
• Collaborate with other stakeholders to improve performance, reliability and serviceability of electrolyzers
• Suggest improvements in workflows to efficiently manage service level agreements
• Refine electrolyzer commissioning and start up processes to ensure timely availability of hydrogen
• Implement and refine training programs to establish and maintain field personnel proficiencies
• Maintain warehouse and repair centers for centralized storage and refurbishment of spare parts
• Anticipate spare parts and equipment needs to support maintenance requirements
• Create and document field work best practices
• Collaborate with other teams for process and hardware design improvements
• Manage overall budget and forecast for maintenance operations for the assigned site
• Participate in defining new value-added services to best meet customer needs
• Provide customers with safety, operation and maintenance training program
• Prepare reports covering tasks, risks, opportunities, and milestones
• Act as SPOC for any customer queries
• Own local/customer safety requirements
• Other duties as assigned

Location, Travel and Work Environment

• Based in Spain/Italy with regular travel and onsite presence (up to 75% first year and up to 50% second year)
• When not in travel status, work from home

Formal Education, Certifications, or Equivalent

• Bachelor's degree in science, technology, engineering required or a combination of education, training, and experience providing equivalent expertise

Competencies

• Strong, uncompromising safety mindset
• Fosters diversity and inclusion by promoting a sense of belonging for all people
• Communicates patiently and effectively
• Ability to create positive energy and collaborative team environment
• Capable of being hands on in a field environment
• Ability to lead by example, multitask, and delegate
• High level of candor, ability to speak up, and do the right thing
• Excellent customer focus
• Well organized and detail oriented
• Entrepreneurial

Work Experience

• At least 10 years experience in a field service with operations and maintenance responsibility
• At least 5 years of management or leadership experience, with increasing responsibility

Ohmium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.