客户管理专员

Job Description

Management role for a motivated individual seeking opportunity to serve as lead over team of account specialists. Candidate will perform as liaison on the portfolio level for customers, vendors and potential customers interested in engaging Strata Solar Services business unit.

Essential Duties and Responsibilities

• Manage team of account specialists to facilitate customer/vendor communication and contribute to relationship management for assigned account portfolio including regular phone calls, on-site visits, site alert notification, and email correspondence.
• Serve as a key triage point for assigned Customer sites, delegating requirements as needed to ensure success.
• Responsible for estimate costs and quotes associated with service pricing and provide pricing estimates for both SSS, subcontractor, and vendor support.
• Conduct review of contractual requirements to ascertain whether services are in/out of contract scope.
• Assist in technical review of ongoing projects and equipment outages, performing basic functions of small-scale project management
• Organize Account Management team and PPM to track ongoing issues and work efforts, prioritizing activities based on compliance and customer needs.
• Coordinate with clients and internal Strata teams to on-board new projects to SSS management portfolio.
• Contribute to business development activities for add-on scope, extra work, and request for proposal responses (preparation of financial commitments at delegation threshold).
• Coordinate support across field teams, office personnel, and customers to ensure SSS provides the best solutions possible. Ensure timely response and manage follow up actions for requests by team.
• Manage, review, analyze, and produce reports for site performance; customer reporting deliverables; and executive-level reporting.
• Perform other duties as assigned.

Education and/or Work Experience Requirements

Education:

• Minimum: BA/BS or 3-5 years of work experience in related field

Experience & Skills:

• Proficiency with computer and software applications to include but not limited to MS Office Suite, file sharing systems, accounting software systems, and Enterprise Computerized Maintenance Management Systems.
• Outstanding presentation, reporting, and communication skills
• Experience in delivering client-focused solutions based on customer needs
• Identifiable business skills in synthesizing and simplifying complex information to a variety of audiences
• Demonstrated skill in identifying the business impact of decisions
• Proven ability to manage multiple account management projects at a time while paying strict attention to detail
• Evidence of guidance, mentoring and training of colleagues
• Demonstrated a commitment to continuous improvement of job methods and processes.
• Self-starter with ability to work both independently and as part of a team.

Other Qualifications

• Technical experience in working with utility scale solar or renewable energy projects.
• Detail-oriented and strong organizational skills.
• Proven ability to maintain good working relationships with colleagues.
• Punctual and reliable.
• Ability to assist with some account items outside of standard business hours when the need arises.
• Has a valid driver's license, clean driving record and can pass a drug test.

Physical Requirements/Work Environment

Work is performed in an office environment and in the field. Must be able to sit, stand, bend, twist and lift up to 20 pounds. May require intermittent travel to customer sites and/or solar plants.