高级现场服务工程师 / 经理

Job Description

Skeleton is looking for a driven and experienced Senior Field Service Engineer / Manager to join our Advanced Engineering team in Lappeenranta.

Would you like to play a key role in ensuring the quality of our products and customer satisfaction while also developing our field service operations? We are now looking for a Senior Field Service Engineer / Manager to take ownership of complex fault analysis, repairs, testing, and to drive continuous improvement of our service processes.

Responsibilities

• On-site work at customer locations: advanced fault analysis, repairs, and system-level testing
• Analysis and repair of returned products at your own workstation in Lappeenranta
• Taking ownership of the most complex technical issues and root cause analysis
• Supporting customers in optimizing product performance and resolving critical cases
• Developing and maintaining working methods at service workstations
• Driving continuous improvement of service processes, tools, and documentation
• Receiving fault reports and documenting findings (e.g. 8D reports)
• Establishing, maintaining, and analysing the field failure register
• Feeding back field data to R&D and product development teams
• Acting as a technical lead and mentor for other Service Engineers
• Supporting resource planning and coordination of service activities
• Driving best practices across field service operations
• Providing remote support to customers when needed
• Acting as a key technical contact for demanding customer cases
• Participating in other tasks such as urgent testing cases or handling returns

Requirements

• Educational background in electrical engineering (B.Sc. or M.Sc.), automation engineering also applicable
• Strong experience in testing, fault analysis, and repair of electrical devices
• Several years of relevant experience in field service or technical support
• Fluent English and Finnish language skills
• Ability to work independently and take ownership
• Strong customer-oriented mindset and problem-solving skills
• Experience in guiding others or coordinating work is an advantage
• Willingness to travel abroad

Benefits

• We offer flexible working hours, with the possibility of mobile working without core working hours and sufficient freedom for your own ideas.
• A flat hierarchy culture - fostering our great working atmosphere.
• A motivating opportunity for continuous growth at Skeleton.
• An additional day off every year for your birthday.

We're not just about energy storage. We're about redefining energy for a net-zero future, and we'd love for you to be a part of our journey.