技术支持工程师

Job Description

Tigo Energy's Customer Success team is at the forefront of our global expansion, supporting partners and ensuring our customers thrive with our products. As our in-house product experts, we are dedicated to delivering exceptional service that drives satisfaction and success.

We are seeking a Technical Support Engineer who is thoughtful, enthusiastic, and motivated to make a tangible impact. In this role, you'll support our customers across multiple communication channels and be a key contributor to the overall customer experience.

This is a remote position based in the United States.

Our Culture

At Tigo Energy, our values drive everything we do. We are a customer-centric organization that empowers our team members and fosters a collaborative, innovative work environment. We believe that when our customers succeed, we succeed.

We cultivate a culture centered around:

• Collaboration
• Mentorship
• Growth & Learning
• Technical expertise
• Continual Process Improvement
• Rigor for data

Benefits: 401(K) Medical, Dental, Vision, HSA, FSA, Life insurance

Responsibilities

• Deliver high-quality support with a customer-first mindset and a problem-solving attitude
• Respond to customer inquiries via phone, email, chat, and ticketing systems
• Provide technical assistance for a range of product-related issues
• Develop deep product expertise across the Tigo Energy portfolio to guide and educate customers
• Troubleshoot, resolve, and escalate complex issues as needed
• Track, document, and follow up on customer feedback to ensure resolution and satisfaction
• Collaborate with internal teams (engineering, product, sales) to drive solutions and product improvements
• Consistently meet or exceed performance targets and customer satisfaction metrics

Requirements

What We Would Like to See

• Bachelor's degree or equivalent experience
• 2-5 years of experience in technical support (experience in solar/PV industry preferred)
• Proven troubleshooting skills in diagnosing hardware and software issues
• Proficiency with tools such as Microsoft Office, Zendesk, Talkdesk, Salesforce, or similar CRM/ticketing/telephony platforms
• Strong verbal and written communication skills
• Effective time management and ability to prioritize in a fast-paced environment
• Collaborative team player with a proactive mindset
• Experience in the solar industry, particularly with solar monitoring or electrical systems

Pay range:

$65-70k