服务运营协调员

Job Description

The Service Operations Coordinator will play a vital role in supporting the project execution team and service operations across North America, based in Carlsbad, CA. The Service Operations Coordinator is responsible for directing and overseeing service operations by coordinating service requests, service activities, and reports, communicating with field personnel, vendors, and customers in scheduling work orders and resources to perform on-site routine services, including installation, maintenance, and repairs. Reporting to the Commissioning Manager, this role ensures that service requests and operational support functions are executed safely, efficiently, and in accordance with company standards. Key responsibilities include coordinating and preparing service reports and invoices. The Service Operations Coordinator will also assist the team and help drive continuous improvement in project and service planning processes. Strong analytical and organizational skills, attention to detail, and effective communication are essential for success in this role.

Key Responsibilities

• Schedule and coordinate field assignments for technicians across active projects and operating facilities.
• Communicate with clients and contractors regarding site access, job requirements, and timing.
• Prepare and oversee proposals including but not limited to service, parts, and engineering support.
• Develop, document, and maintain department SOPs (standard operating procedures).
• Maintain detailed documentation related to projects, service requests, proposals, field reports, and inventory management.
• Identify potential risks, proactively anticipate obstacles, and implement corrective actions to prevent project and service delays.
• Prepare reports and updates to reflect the status and plan, ensuring issues are satisfactorily resolved.
• Assist in resource allocation to support project and service execution effectively.
• Communicate scheduling impacts and changes to stakeholders.
• Address and respond to inquiries from clients, team members, and external partners in a timely, professional manner.
• Assist with general administrative tasks to support the ongoing projects.

Required Skills and Experience

• Required Skills: Strong organizational and time management skills; customer relationship management; strong analytical abilities; effective communication skills; demonstrated ability to manage multiple priorities in a fast-paced environment; Proficiency in Microsoft Office, Microsoft Project, ERP systems preferred (Dynamics); detail-oriented with a high level of reliability and follow-through; collaborative and adaptable to cross-functional teams. Ability to coordinate technical resources across multiple projects.
• Experience: 3-5 years minimum with strong field service, construction, manufacturing, industrial services, energy, or engineering support experience.
• Education: Associate degree in Business Administration, Project Management, Engineering Technology, Construction Management, or related field preferred. Equivalent combinations of education and relevant experience will be considered.
• Physical Requirements: This position is based in our Carlsbad, CA office and is required to be on site regularly Monday through Friday; The candidate must be able to sit for extended periods while working at a computer, attend on-site meetings as needed, and occasionally lift and carry materials or equipment up to 20 pounds. 10% travel per year is expected.
• Location Requirement: This position is based in Carlsbad, California, and requires regular onsite work. Relocation assistance is not available for this role. To be considered, applicants must currently reside within a reasonable commuting distance of Carlsbad, CA, and be able to commute to the work location as required. Candidates who do not meet this requirement will not be considered.

As an Equal Opportunity Employer, Anaergia provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Anaergia will provide reasonable accommodation for qualified individuals with disabilities.