高级Salesforce开发工程师 - Field Service

Job Description

As a Senior Salesforce Developer - Field Service at Omnidian, you will design, develop, and optimize Salesforce Field Service solutions that power our technician experience and field operations. You'll leverage the latest Salesforce AI capabilities to automate workflows, improve technician productivity, and enhance customer experiences while building scalable, secure, and maintainable platform solutions.

You are a hands-on Salesforce engineer with deep expertise in Field Service who embraces AI-assisted development and modern engineering practices. You'll partner closely with Product, Operations, Customer Experience, and Engineering teams to deliver intelligent solutions that improve scheduling, dispatching, work execution, and operational efficiency.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing:

Salesforce Field Service Development

• Design, develop, and maintain scalable Salesforce Field Service solutions using native platform capabilities and custom development.
• Configure and customize Field Service functionality, including Work Orders, Service Appointments, Service Resources, Service Territories, Work Types, Scheduling Policies, Dispatcher Console, and Field Service Mobile.
• Build modern Lightning Web Components (LWC), Apex services, Flows, and Platform Events that support technician and dispatcher experiences.
• Develop mobile-first solutions that improve field technician productivity and customer service.

AI-Driven Engineering

• Leverage AI-assisted development tools to accelerate software delivery, improve code quality, and automate repetitive development tasks.
• Design and implement AI-powered Salesforce solutions using capabilities such as Agentforce, Einstein AI, Prompt Builder, and Model Builder where appropriate.
• Build intelligent automations that improve technician recommendations, work order routing, knowledge retrieval, and operational decision-making.
• Evaluate emerging Salesforce AI capabilities and recommend practical use cases that improve business outcomes.
• Partner with Product and Operations teams to identify opportunities where AI can reduce manual effort and improve field service efficiency.

Platform Engineering

• Develop high-quality solutions using Apex, Lightning Web Components, SOQL, Flow, Platform Events, and Custom Metadata.
• Balance declarative configuration with custom development to build scalable, maintainable solutions.
• Ensure applications meet Salesforce best practices for security, performance, scalability, and governor limits.
• Perform code reviews, maintain automated testing, and contribute to engineering standards and platform quality.

Integrations & Automation

• Build and maintain integrations between Salesforce Field Service and enterprise applications using REST APIs, event-driven architectures, and platform-native integration capabilities.
• Design reliable automation that supports scheduling, dispatching, technician workflows, and customer communications.
• Collaborate with cross-functional teams to improve operational processes through intelligent automation and platform enhancements.

Who You Are

• You're an experienced Salesforce developer with deep expertise in Salesforce Field Service and Service Cloud.
• You have embraced AI-assisted software development and use modern AI tools to improve engineering productivity and solution quality.
• You understand how AI can enhance business workflows and customer experiences - not just generate code.
• You know when to configure Salesforce, when to build custom solutions, and when AI capabilities can deliver business value.
• You enjoy solving complex technical challenges while keeping user experience and operational efficiency at the center of your decisions.
• You collaborate effectively across engineering and business teams and communicate technical concepts clearly.
• You mentor teammates, promote engineering best practices, and continuously improve how software is built and delivered.

Experience You'll Need

• 5+ years of hands-on Salesforce development experience with Service Cloud and Salesforce Field Service.
• Strong experience customizing Field Service capabilities, including Work Orders, Service Appointments, Service Resources, Service Territories, Dispatcher Console, Scheduling Policies, and Field Service Mobile.
• Proficiency in Apex, Lightning Web Components (LWC), SOQL, Flow, Platform Events, and Custom Metadata.
• Experience building integrations using REST APIs and Salesforce integration patterns.
• Demonstrated experience using AI-assisted software development tools (such as GitHub Claude Code, OpenAI Codex, or similar) to improve development velocity, testing, documentation, and code quality.
• Experience designing or implementing Salesforce AI capabilities such as Agentforce, Einstein AI, Prompt Builder, or AI-powered automation.
• Strong understanding of Salesforce security, governor limits, data modeling, and platform architecture.
• Experience working in Git-based, source-driven development environments with modern CI/CD practices.
• Proven ability to own features from design through deployment and production support.

Experience That's a Plus

• Salesforce Field Service Consultant certification.
• Salesforce Platform Developer II certification.
• Experience implementing Agentforce for customer service or field service use cases.
• Experience building AI-powered technician assistants, intelligent scheduling, or knowledge retrieval solutions.
• Experience integrating Salesforce with ERP, telephony, GIS, or customer communication platforms.
• Experience with MCP, or enterprise AI integration patterns.
• Experience in renewable energy, utilities, asset management, or home services industries.
• Experience working in high-growth SaaS or technology organizations.

Work-Life & Culture

• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process; Alums, email us after you apply.
• Here are the roles in this career track:
  • Staff Developer
  • Principal Developer
• We're a fast-growing growth company, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.