项目协调员

Job Description

The LCT Proactive team are responsible for the delivery of proactive schemes across the SPD license area. The primary focus of these works is modernisation of LV assets through mains reinforcement, service unlooping's & cutout upgrades.

The Project Coordinators role is to provide a gold standard customer service for both internal and external customers.

To measure the levels of outputs delivered by our service partners, ensuring safety, quality and efficiency.

To consistently and fairly challenge attitudes, outlooks and practices that do not support the company's commitment to Customer Service and escalates where appropriate.

To deliver LV Services and all related activities, through excellent communication, preparation and organisation of each incoming request and it's corresponding delivery with internal and / or external delivery units.

What you'll be doing

• Understand SP Energy Networks ED2 commitments.
• Build and maintain strong robust relationships with key stakeholders to drive Health & Safety, Quality and Performance.
• Assign work to Service Partners and ensure there is a clear understanding for all parties on the scope of works and expectations.
• Agree and document key milestones throughout the duration of the projects which include customer engagement, site surveys, reviewing network drawings before issuing.
• Support our Service Partners through agreed processes and attend when required customer facing meetings and group customer engagement meetings.
• Working closely with our Designers and Quantity Surveyors to ensure our Service Partners provide accurate and full comprehensive surveys and bill of quantities (BoQ's) to avoid inefficiencies and delays in the process and to reduce the risk of over-spend.
• Ensure PO's are raised and approved accurately and timeously and PayApps are reviewed against BoQ's and processed within agreed SLA's
• Provide weekly reports.
• Provide a plan for future works for each of your assigned Service Partners to ensure there is steady flow of work ready months in advance.
• Provide monthly spend forecast and support and manage the service partners to deliver.
• Track volumes of works completed by our Service Partners.
• Ensure projects are closed off (TECO'd) in a timely manner.

What you'll bring

• Expert stakeholder and customer service engagement.
• A good understanding of standards required of construction and maintenance works, including working knowledge of health, safety and environmental legislation.
• A good working knowledge of SAP
• Contract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery and efficient financial performance.
• Ability to communicate and present information effectively to all levels.
• Ability to manage competing priorities using practical engineering and financial judgement to determine optimal solutions.
• Awareness and understanding of key business drivers and the external commercial context in which SPEN is operating within.
• Awareness of Energy Networks policies, procedures and working practices, associated with the management of people and the execution of work plans.

Minimum Requirements

• SVQ/NVQ qualification or equivalent experience.
• Valid driving licence
• Excellent Customer Service skills demonstrated in previous role
• Computer literacy - e.g. Microsoft Office suite

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.