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Landis+Gyr

Senior Engineer, Product Support

成为Landis+Gyr在印度诺伊达的高级工程师,提供技术支持,解决问题并提升客户服务。享受合作环境,为可持续能源未来贡献力量。
Landis+Gyr
Landis+Gyr
Noida, 印度   现场   全职  UTC+05:30

Landis+Gyr

公司概况

Landis+Gyr

瑞士楚格州查姆

1896年

商业模式

能源管理与智能计量

提供智能电表和能源管理解决方案

产品销售、服务合同和软件解决方案

地点与地理

在多个国家运营,包括瑞士、美国、德国、澳大利亚和新西兰

公司文化

致力于推动可持续能源管理,提升客户的能源效率

注重团队合作与创新,提供灵活的工作安排

提供培训和职业发展机会,支持员工成长

活动与项目

正在实施智能电网解决方案,提升电力分配效率

开发先进的智能计量技术,推动数字化转型

致力于减少碳足迹,推动可再生能源的使用

职业机会

工程师、项目经理、销售代表等职位

提供竞争力薪资、健康保险和退休计划

联系信息

LinkedIn

在Landis+Gyr的职业机会


最后更新于 2025-03-25 | 报告问题

Job Description

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents.

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better!

The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk/L1/Program teams, etc.

The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers’ business functions, and superior customer service and troubleshooting skills.

Key Areas of Responsibility / Tasks

  • Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines
  • Lead projects that will increase productivity or customer service
  • Provide end-to-end troubleshooting for the deployed products & solutions
  • Provide root cause analysis and recommend solutions for advanced support issues
  • Proactively follow through on customer issues to ensure customers concerns are addressed accurately and promptly
  • Implement emergency fixes for critical issues
  • Act as a liaison to the other business units within the Company
  • Work with the other business units within the Company to enhance its product line
  • Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis
  • Install system releases
  • Custom training for the Service Desk/L1/Program teams

Qualifications

  • Masters/Bachelor's Degree in Engineering or equivalent.
  • Proven ability to multi-task.
  • Strong interpersonal and communication skills.
  • Ability to work independently or with a team

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

关于这个角色

2025年5月9日

全职

公司

2025年5月9日

现场

Landis+Gyr

landisgyr.com

  •  Noida, 印度

Not explicitly stated, but typically requires significant experience for a Senior Engineer role.

UTC+05:30

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