Service Contract Engineer (m/w/d)

Contract Management department is a part of our Service Unit and is responsible for servicing all aftermarket customers with spare parts and services of the wind turbines as well as managing the service contracts in place. The service business is a key growth area of Vestas and has motivated targets to be met.

Responsibilities

• Develop and maintain relationships with existing customers; leverages relationship to ensure renewals of Service contracts
• Define common strategy in customer relationship management (together with Area Supervisor)
• Identify new business prospects and seek to regain previously lost accounts
• Assist the commercial department in the negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
• Assist with answering contractual questions from Customers, Sales Department and Area Supervisors
• Deal with technical open cases resolution process (Proactive communication, regular meetings, close collaboration with Product Support Dpt., etc.)
• Control project Bonus and Penalties (incentive; variable price)
• Prepare the Monthly Windfarms Reports for the customer and upload them to the customer portal
• Invoice all customers and ensure updated billing plan in the ERP system

Competencies

• Team worker, Cooperative and Collaborative (very important)
• Leadership
• Ability to handle unexpected changes
• Problem solving-oriented
• Customer and business oriented
• Contract management skills
• Negotiation
• Attention to detail
• Willingness to learn

What We Offer

We offer an exciting job in an international environment. You'll be working in a fast-growing team which is essential for growth within the wind energy sector. We put the emphasis on developing both personal and professional skills. In return, we expect you to contribute effectively to our team's progress.