
Traveling Regional Field Service Technician
Plug Power
公司概况
Plug Power
美国纽约州拉瑟姆
1997年
商业模式
氢能和燃料电池技术
Plug Power专注于氢燃料电池系统的开发和商业化,主要用于电动叉车和其他工业应用。他们的技术旨在提高能源效率并减少温室气体排放。
Plug Power的收入主要来自于氢燃料电池系统的销售、租赁和相关服务。他们还通过提供氢气的生产和供应服务来增加收入。
地点与地理
Plug Power在美国、加拿大、欧洲和亚洲等多个国家和地区运营,致力于推动氢能技术的全球应用。
公司文化
Plug Power的使命是推动氢能的普及,以实现可持续的未来。他们的核心价值观包括创新、可持续性和客户导向。
Plug Power提供一个开放和协作的工作环境,鼓励员工提出新想法并参与项目的各个阶段。他们重视团队合作和员工的职业发展。
Plug Power致力于员工的持续学习和发展,提供多种培训和职业发展机会,以帮助员工提升技能和职业生涯。
活动与项目
Plug Power目前正在进行多个氢能项目,包括与大型零售商合作的氢燃料电池叉车项目,以及在多个地点建立氢气生产设施。
Plug Power在氢能技术方面不断创新,最近推出了新的氢燃料电池系统,旨在提高效率和降低成本。这些创新有助于推动氢能的广泛应用。
Plug Power致力于可持续发展,采用绿色氢气生产方法,并积极参与减少碳足迹的项目。他们的目标是通过清洁能源解决方案来支持全球的可持续发展目标。
职业机会
Plug Power通常招聘的职位包括工程师、项目经理和销售代表等,涵盖技术、管理和销售等多个领域。
Plug Power为员工提供竞争力的薪酬和福利,包括健康保险、退休计划和职业发展支持,旨在吸引和留住优秀人才。
联系信息
最后更新于 2025-03-27 | 报告问题
Job Description
The Regional Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells throughout their assigned region. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells throughout their assigned region. This position presents a great amount of exposure to customer personnel and electric lift truck operators and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.
Core Duties and Responsibilities
- Maintenance and service of fuel cells at a variety of customer sites throughout their assigned region.
- Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a variety of customer sites throughout their assigned region.
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
- Providing emergency support service to customers as required.
- Purchasing tools, equipment, and parts for customer service and support as required.
- May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
- May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
- Providing regular feedback to service specialists regarding fuel cell performance and field maintenance issues.
- Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
- Exhibiting and enforcing safety procedures in the field or customer sites.
- Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
- Always Represent Plug Power in a professional manner and in all interactions.
- Perform other duties as assigned.
Education and Experience
- Minimum high school diploma or equivalent with technical electrical coursework.
- Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
- Formal training and education may be also considered in lieu of direct experience.
- Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
- Must be able to lift 50 pounds on a regular basis unassisted.
- Knowledge of lift truck operation and applications is highly preferred.
- General mechanical aptitude is required.
- Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.
- Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
- Excellent verbal and written communication skills.
- Creativity in solving technical problems.
- Ability to work independently.
- Uncompromising dedication to quality.
- Exceptional time management skills with the ability to handle multiple tasks.
- Punctual and reliable.
- Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power.
- Ability to travel 100% of the time.
Step 1 Requirements
Technical Requirements
Non-Technical Requirements
All necessary onboarding/customer site training is complete (outlined on LMS training site).
Shows a willingness to grow and learn; is accepting of training and coaching.
Create work orders, order parts, properly close-out work orders (OJT).
Employee consistently demonstrates punctuality and reliability.
Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT).
Consistently displays a positive and cooperative attitude.
Understands and can demonstrate use of multimeter (OJT).
Team player who treats others with courtesy and respect at all times.
Sends accurate daily BOD and EOD reports (OJT).
Strong communication skills including verbal and written abilities.
Appropriately escalates to tech support and management when needed (OJT).
Customer service skills, representing PLUG in a professional manner at all times.
Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT).
Honesty and integrity in all facets of work.
Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT).
Role models safe work habits and consistently adheres to all safety standards in performance of job duties.
Perform H2 pad and dispenser inspections (OJT).
Demonstrates adherence to all Field Service processes and procedures.
Step 2 Requirements
Technical Requirements
Non-Technical Requirements
How to check floating and isolated grounds (OJT).
Excellent task-oriented follow-through.
Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar).
Uses time productively and finds opportunities to make helpful contributions; even during low volume repair periods.
Ability to replace a stack on various GenDrive models (OJT).
Practices and exhibits 5S standards.
Understands and can demonstrate how to receive / ship batteries and parts (OJT).
Communicates effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters as needed.
LOTO Hands On (OJT).
Willing and able to respond to off-shift needs.
Ability to remove and replace fueling nozzle (OJT).
Understands and can demonstrate how to hook up and use HPTT (OJT).
Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems (OJT).
Capable to reset H2 gas compressor (OJT).
Demonstrated ability to lock cascade valves (OJT).
Pay Rate:
$23.00 - $33.00
We offer a fantastic total rewards package at Plug, and a brief summary is below:
✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.
✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
✓Health, Dental & Vision Insurance eligibility starting from the first day of hire.
✓401(k) with 5% company match.
✓Bonus eligibility.
✓Paid time off including vacation, personal and sick time.
关于这个角色
2025年5月22日
全职
公司
2025年5月22日
现场
USD 23–33 per hour
- 本顿维尔,阿肯色州,美国
3+ years in mechanical and electrical troubleshooting
UTC-05:00
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