
Regional Service Technician
d.light
公司概况
d.light
美国加利福尼亚州旧金山
2007年
商业模式
可再生能源
d.light专注于为发展中国家提供太阳能解决方案,主要产品包括太阳能灯具和家庭太阳能系统。他们的目标是通过可再生能源改善人们的生活质量。
d.light的收入主要来自于销售太阳能产品和相关服务。他们还通过与非政府组织和政府合作,推动可再生能源的普及。
地点与地理
d.light在多个国家运营,主要包括印度、非洲和东南亚等地区。他们的产品在这些市场中得到了广泛的应用,帮助数百万家庭获得清洁能源。
公司文化
d.light的使命是通过可再生能源改善全球数亿人的生活。他们重视可持续性和社会责任,致力于为每个家庭提供清洁、可靠的能源。
d.light提供一个创新和包容的工作环境,鼓励员工提出新想法并参与项目。他们重视团队合作和员工的个人发展。
d.light为员工提供多种培训和发展机会,帮助他们在职业生涯中不断成长。公司还鼓励员工参与社区服务和志愿活动。
活动与项目
d.light目前正在推进多个太阳能项目,旨在为偏远地区提供清洁能源解决方案。他们的产品在改善教育和医疗条件方面发挥了重要作用。
d.light不断进行技术创新,推出新一代太阳能产品,以提高能效和用户体验。他们的产品设计注重用户友好性和可持续性。
d.light致力于可持续发展,采用环保材料和生产工艺。他们的目标是减少对环境的影响,并推动可再生能源的广泛应用。
职业机会
d.light通常招聘的职位包括工程师、市场营销专员和项目经理等。他们欢迎对可再生能源有热情的人才加入团队。
d.light为员工提供竞争力的薪酬和福利,包括健康保险、退休计划和灵活的工作时间。他们还提供职业发展支持和培训机会。
联系信息
最后更新于 2025-03-27 | 报告问题
Job Description
The job holder will be expected to provide product service and customer support at d.light’s service centers and during field service visits and manage all repair, maintenance, and test tasks assigned by the regional service manager or that come to the service center.
Diagnose errors or technical problems and determine proper solutions to support all d.light’s products and deliver exceptional service to our customers. The job holder will have to be highly in tune with solar technology, consumer electronics, and mobile phone repair.
R&Rs
- Work with the service teams to identify and undertake all required product repair activities in accordance with the relevant specifications and set standards, on schedule.
- Provide service and customer support at the service center and during field service visits
- Manage all repair, maintenance, and test tasks for d.light’s customers at the service center
- Diagnose errors or technical problems and determine proper solutions
- Document repair and service processes on Atlas or any other platform provided by d.light
- Follow all the company’s service procedures and protocols
- Cooperate with other technical team members and share information across the organization
- Comprehend customer requirements and make appropriate recommendations or briefings
- Ensure top-standard customer service at all times
- Manage spare parts, tools & other company inventory as will be assigned from time to time.
Requirements
KPIs
- Meet service center operation’s targets. (100%)
- 100% timely utilization of and accurate data capture on d.light’s Service Platform (Atlas)
- Spare parts and refurbishment stock management at service center
- Repeat repair ratio of less than 3%
- Supporting 100% d.light’s service centers through technician training or any other relevant support as assigned by the service center manager
- Achieve paid after service at 100%
- LTP below 12%
- C-TAT - <7 days
Desired Skills and Experience
- A degree or diploma in electronics or electricals
- Minimum 3-years’ experience in the solar PV industry or technical repair field. Both solar and mobile phone repair experience will be an added advantage
- Demonstrate the ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality
- Superior verbal and written communication skills (multiple language will be an advantage), with an emphasis on tact and diplomacy
- Business driven, people focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation and time-management skills
- Passion for social enterprise, development of people and environmental benefits
- Understands repair and quality control tools
Interested and qualified candidates are invited to submit their application.
Please note: Submission of both a Cover Letter and CV is mandatory for consideration.
关于这个角色
2025年7月30日
全职
公司
2025年7月30日
现场
- 尼耶里,肯尼亚
Minimum 3 years in solar PV industry or technical repair field
UTC+03:00
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