Project Specialist

Job Description

Are you ready to do work that truly makes a difference? Freedom Forever is striving to be the number one solar installation company in the nation and brighten the states with our solar energy. We are looking for driven and motivated individuals with a vision to thrive in our fast-paced, high-energy environment. Here at Freedom Forever, we are problem solvers, servant leaders, and disruptors! We are proud to say that our company has ranked TOP 500 fastest-growing private companies in America by Inc. 500 six years in a row!

Position Summary

The primary responsibility of this role is to communicate with Freedom’s external Sales Representatives to solve for complicated design revisions, Scope of Work adjustment requests, pricing issues, and generally provide advanced level support to the Sales Concierge Team.

Essential Job Duties and Responsibilities

• Work assigned queues and document project findings and resolutions per established SOP’s
• Review Scope of Work for Residential Solar Projects
• Triage projects, create practical solutions, initiate proper action, and follow through
• Build rapport with sales managers, sales administrators, and sales representatives to improve realization rates
• Demonstrate basic to advanced understanding of the Aurora design platform to initiate design changes
• Comprehend complicated design requirements and understand necessary equipment changes based on those requirements
• Properly escalate design and SOW issues to the appropriate internal teams for resolution
• Learn to answer and action a variety of process and project-specific questions
• Become familiar with project requirements based on region, utilities, AHJ’s, and finance partners
• Become proficient in LIGHTSPEED, Freedom’s custom-built CRM
• Participate in team meetings, discussions, and other activities as required to support the team and improve the quality of the operation
• Perform other duties as assigned

Qualification Requirements

Education & Certifications:

• High School Graduate or GED

Schedule Requirement:

• Must be open to working Saturday and Sunday

Experience:

• 1+ years of solar sales support experience preferred
• 1+ years of customer service experience required

Knowledge, Skills & Abilities:

• Ability to work a rotating schedule- including early mornings, late evenings, holidays, Saturdays and Sundays are required
• Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)
• Ability to communicate clearly and concisely professionally and effectively, both verbally and written
• A perpetual focus on operational excellence and the ability to persevere in an occasionally high-stress environment
• Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations
• Follow written and verbal directions, policies, and procedures
• Ability to work with frequent interruptions
• Develop and maintain cooperative, effective working relationships with others
• Basic clerical and typing skills
• Ability to multitask
• Computer literate and typing skills of at least 35 words per minute
• Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environment
• Demonstrates a sense of urgency and ability to meet deadlines
• Must be highly organized and able to multitask on several projects at a time
• Strong client-facing and teamwork skills

Physical Demands and Abilities

• Regularly spend long hours sitting and using office equipment and computers
• Regularly move from sitting to standing positions effortlessly
• Regularly spend long hours in intense concentration reviewing and entering financial information into a computer
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently work on projects that require deadlines
• Frequently bend to file and maintain files
• Occasionally lift 5-10 pounds

REQUISITOS DE VIAJE (El empleado debe viajar por motivos de negocios, sin incluir el viaje hacia y desde el trabajo). Si es necesario viajar, debe tener una licencia de conducir/seguro válidos y la capacidad de conducir un vehículo personal a diferentes sitios. Debido a la naturaleza de este puesto, los antecedentes penales pueden tener una relación directa, adversa y negativa con cada una de las funciones enumeradas, lo que podría dar lugar a la retirada de una oferta condicional de empleo. Freedom Forever es un empleador que ofrece igualdad de oportunidades. De acuerdo con la ley aplicable, prohibimos la discriminación contra cualquier solicitante o empleado por cualquier motivo legalmente reconocido, que incluye, entre otros: condición de veterano, condición de miembro del servicio uniformado, raza, color, religión, sexo, orientación sexual, identidad de género, edad (40 años o más), embarazo (incluido el parto, la lactancia y las afecciones médicas relacionadas), origen nacional o ascendencia, condición de ciudadanía, discapacidad física o mental, información genética (incluidas las pruebas y las características) o cualquier otra consideración protegida por la ley federal, estatal o local. Nuestro compromiso con la igualdad de oportunidades en el empleo se aplica a todas las personas involucradas en nuestras operaciones y prohíbe la discriminación ilegal por parte de cualquier empleado, incluidos los supervisores y compañeros de trabajo.