Technical Support for Swedish speakers

Are you curious about green technology and have a desire to work in a growing company? Otovo is now looking for a technical manager for our operations center in Madrid!

About Otovo

Otovo is a pan-European platform for solar cell and battery installations for private homes. We are leading Europe into a clean and electrified future, and aim to become the leading marketplace for PV and battery installations in Europe. Since our establishment in 2016, we have come a long way and expanded to Sweden, France, Spain, Italy, Poland, Portugal, Germany, Great Britain, Austria, Switzerland, Belgium and the Netherlands. We are now working on expanding the Swedish speaking team operating in Madrid.

About the Position

This is a role that requires a good technical understanding and being confident of your ability to quickly acquire new knowledge about electrical installations, solar cell components and building technical assembly on roofs. The solar system's inverter is particularly important, where you may encounter various error messages and have to dive deep into the customer's historical production data to find a solution. Together with the Customer Management team, you ensure that Otovo customers have a system that operates optimally during the entire lifetime of the solar system. In the role of Technical Support, the focus will be on progress in handling various technical requests, quality in delivery, while also preserving a good customer experience. Experience from similar technical support roles can be an advantage, but it is just as important that you have a strong will to learn, are meticulous and find solutions for our customers.

Additionally, you will:

• Receive inquiries from customers, electricians and/or other experts regarding various problems with the customer's existing facilities - via chat, email and phone
• Solve challenges related to the installations in a cost- and time-efficient way, either through own expertise, internal resources or through cooperation and good communication with an installation partner or colleague
• Contribute to building knowledge articles for internal and external use
• Work closely with other Otovo colleagues from the 12 other markets we are active in
• Get the opportunity for greater areas of responsibility and career growth

This is what we think is you

• You have personal drive and are curious about new tasks and areas of responsibility
• You have previous experience with customer support, preferably with tools such as CRM or Hubspot
• If you are applying for the role of Technical Support, you will preferably have previous experience from practical work as an electrician, or have knowledge about electrical systems
• It is an advantage that you are interested in the green shift and want to learn more about solar energy
• Some knowledge on SCADA monitoring as a good to have

As a minimum, you must

• Appreciate quality in work, and giving customers a good and safe experience
• Able to handle several tasks at the same time, and continuously focus on the most important first
• Communicate well, with customers and with colleagues in Madrid and Oslo
• Speak and write Swedish fluently (mother tongue)