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Good Energy

Senior Operations Manager (m/w/d)

Bliv Senior Operations Manager hos Good Energy i Chippenham, UK. Led Debt Recovery-operationen med fokus på at maksimere indsamlinger og sikre overholdelse. Nyd en £500 hjemmearbejdsplads- og rejsegodtgørelse samt en årlig bonus på 15%.
Good Energy
Good Energy
Chippenham, Storbritannien   Hybrid   Fuldtid  UTC+01:00

Good Energy

Company Overview

Good Energy

Chippenham, Storbritannien

1999

Business Model

Vedvarende energi

Good Energy fokuserer på at levere 100% vedvarende energi til sine kunder, herunder elektricitet og gas. De arbejder også på at fremme bæredygtige energiløsninger og støtte lokale energiproducenter.

Virksomheden genererer indtægter gennem salg af elektricitet og gas, samt ved at tilbyde energiløsninger og tjenester til både private og erhvervslivet. De har også indtægter fra deres investeringer i vedvarende energikilder.

Locations & Geography

Good Energy opererer primært i Storbritannien, hvor de har en stærk tilstedeværelse. De samarbejder med lokale producenter af vedvarende energi for at sikre, at deres kunder får adgang til bæredygtige energikilder.

Company Culture

Good Energys mission er at gøre det muligt for alle at bruge vedvarende energi. De værdsætter bæredygtighed, innovation og fællesskab, og stræber efter at skabe en positiv indvirkning på miljøet.

Virksomheden fremmer en åben og inkluderende arbejdsplads, hvor medarbejdere opfordres til at dele deres ideer og bidrage til virksomhedens mål. De prioriterer medarbejdernes trivsel og udvikling.

Good Energy tilbyder forskellige udviklingsprogrammer for deres medarbejdere, herunder træning og workshops, der fokuserer på både faglige og personlige færdigheder. De understøtter også karriereudvikling gennem mentorordninger.

Career Opportunities

Good Energy har ofte åbninger inden for områder som energistyring, kundeservice og teknisk support. De søger passionerede personer, der ønsker at bidrage til en bæredygtig fremtid.

Medarbejdere hos Good Energy nyder godt af konkurrencedygtige lønninger, fleksible arbejdstider og muligheder for fjernarbejde. De tilbyder også sundhedsforsikring og andre medarbejderfordele.

Contact Information

LinkedIn

goodenergy.co.uk

Careers at Good Energy


Sidst opdateret den 2025-03-27 | Rapporter et problem

Job Description

We're looking for a strategic and driven Senior Operations Manager to lead our Debt Recovery operation during an exciting period of growth. Reporting to the Head of Revenue Assurance, you'll oversee three direct reports, each in a lead role.

In this role, your focus will be on working across commercial and domestic energy supply. You'll be proactive when it comes to maximising collections while maintaining compliance and building strong engagement with industry bodies such as OFGEM. With a customer-first approach, you'll ensure fair, tailored outcomes that balance customer circumstances with business needs.

Responsibilities

Debt Recovery Management & Strategy

  • Own the business-wide strategy for overdue accounts, aged debt, and affordability by developing compliant policies, providing sector insights, and adapting processes to support growth in collaboration with Debt Leads and Specialists.
  • Lead overdue account management from early arrears to late-stage recovery.
  • Ensure proactive engagement processes are in place to agree sustainable repayment solutions.
  • Oversee overdue accounts across residential, SME, and large commercial customers, establishing tailored approaches to maximise effectiveness for each segment.

Process, Regulation & Compliance

  • Manage internal and external processes with DCAs, BPOs, and litigators. Align closely with the Customer Operations Supplier Manager to ensure consistent level of high performance is maintained collaboration.
  • Ensure regulatory compliance by adhering to Ofgem standards, TCF principles, and vulnerability protections, engaging with industry bodies on collections and affordability, and managing compliance with the Involuntary Prepay Code alongside Customer Ops and Compliance.

People Leadership

  • Set clear objectives and development goals for Leads and Specialists, to support with continued development and improvement.
  • Foster team engagement, motivation, and high performance, bring the team together either remotely or the office to encourage collaboration.

Customer First

  • Balance efficient debt recovery with fair, tailored outcomes for vulnerable customers, partnering with the Vulnerable Customer Manager.
  • Use data and analytics to monitor sustainability, shaping empathetic, transparent communications and promoting flexible payment solutions (e.g. Smart Prepay, Direct Debit).

Data & Financial Management

  • Leverage CRM data and analytics to identify opportunities for improvement.
  • Collaborate with Data Analysts to strengthen reporting and evolve practices.
  • Own performance against bad debt, expected credit loss, and cash collection targets.
  • Collaborate with Finance on forecasting and providing accurate reporting and KPIs on recovery, risks, and trends for senior leadership.

What you'll need to succeed

You'll be a confident and analytical leader who thrives in fast-paced environments where efficiency and proactivity are key. With proven experience in leadership within the energy supply and debt recovery sectors, you're ready to take the next step in your career and make a real impact.

Essentials

  • Experience in debt recovery management within the energy supply industry
  • Skilled in working with and reporting to Senior Leadership, including Heads of Departments and Directors
  • Analytical mindset, adept at using reporting tools to identify trends and uncover opportunities
  • Strong communicator, confident engaging with people at all levels of the business
  • Business-focused and pragmatic, able to balance a customer-first approach with the needs of the organisation

Benefits you can rely on

Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.

🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here.

Our Commitment

We're a Committed Member of Inclusive Employers and value people's differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.

Where are we? Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.

We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.

Få jobvarsler

Få jobalarmer for muligheder i Chippenham, Storbritannien

Om rollen

5. oktober 2025

Fuldtid

Virksomhed

5. oktober 2025

Hybrid

Good Energy

goodenergy.co.uk

  •  Chippenham, Storbritannien

Proven experience in leadership within the energy supply and debt recovery sectors

UTC+01:00

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