Business Systems and Applications Manager

Job Description

The Business Systems and Applications Manager is responsible for overseeing the day-to-day administration, configuration, and optimization of Terabase's core business systems, with primary ownership of NetSuite today and growing responsibility for other platforms such as Journyx, Ramp, Cora, and our future WMS and MES once implemented. The role will manage all NetSuite and enterprise systems projects, coordinate closely with our implementation partners, and support future module and system rollouts.

The position is anchored under Operations / IT, with clearly defined cross functional responsibilities and dotted line alignment to Accounting, Supply Chain / Procurement, and FP&A. The goal is to be a neutral systems owner who can balance requirements across teams and avoid being pulled into transactional work.

Key Responsibilities

NetSuite Administration

• Serve as the day to day NetSuite administrator responsible for employee access and roles, configuration, workflows, scripts, permissions, records, saved searches, dashboards, and system optimization.
• Maintain system accuracy through regular audits, cleanup, role reviews, and troubleshooting.
• Manage release readiness for all NetSuite upgrades, new features, testing, and rollout.
• Support end users with requests, troubleshooting, and training.

Enterprise Systems and Integrations

• Administer and support NetSuite and future systems such as WMS, MES, OCR tools, banking integrations, and expense platforms.
• Manage and support integrations between NetSuite and other systems, such as Arena, Journyx, Jira, CORA and Ramp, ensuring accurate and timely data flow.
• Document and review integration flows, data mappings, and dependencies across systems.
• Identify and implement automation opportunities to reduce manual work and streamline workflows across Finance, Accounting, Supply Chain, and Project Delivery.

Project Management and Partner Coordination

• Act as internal project manager for all NetSuite and enterprise systems initiatives, including new module implementations, enhancements, integrations, and cross functional projects.
• Work in partnership with ACS or the primary consulting firm to coordinate scope, timelines, testing, deployment, and communication.
• Participate in design and configuration decisions so that Terabase owns permissions, workflows, and system configuration from the start and maintains continuity after consultants roll off.
• Ensure no overlap or conflict between contractor work, ACS deliverables, and implementation partner responsibilities.
• Own intake, prioritization, and execution of all systems support cases, enhancements, and roadmap items.

Change Management and Documentation

• Develop and maintain business requirements, process documentation, configuration logs, data dictionaries, and post implementation guides.
• Conduct training sessions for teams during deployments or when new functionality is rolled out.
• Ensure knowledge transfer and documentation so the company is not dependent on a single individual for system knowledge.

Cross Functional Support

• Support Finance, Accounting, Procurement, FP&A, and Project Delivery teams with reporting, dashboards, saved searches, and analytics.
• Work with functional leaders to design scalable processes and system solutions that support a growing multi subsidiary organization.
• Act as a neutral systems owner who balances requirements across teams and aligns system design with enterprise priorities.