Order Management Analyst

Job Description

Join our dynamic Siemens Energy Grid Technologies team in Portugal, where you will play a vital role in ensuring business continuity through exceptional pre and post-sales customer service operations. In this position, you will manage the entire order lifecycle, from processing to fulfillment, while providing proactive support to our customers and sales team. Imagine being the go-to person for order management, where your attention to detail and strong communication skills will create seamless transactions and enhance customer satisfaction. Your contributions will not only support our Substations business unit but also drive efficiency and innovation in our operations.

How You'll Make an Impact

• You will process sales orders accurately and efficiently in SAP, ensuring a smooth transition from order creation to invoicing.
• Monitor order status and manage delivery schedules, coordinating with logistics to guarantee timely fulfillment.
• Act as the primary point of contact for customers and distributors, resolving inquiries related to order status, pricing, and product information.
• Generate and deliver timely price quotations to support the sales team and meet customer requests.
• Collaborate with sales representatives and internal departments to address customer issues and facilitate the sales process.
• Contribute to process improvement by identifying and suggesting enhancements to the order management workflow.

What You Bring

• A Bachelor's degree in Business Administration, Logistics, or a related field is preferred.
• Proven experience in customer service, order management, or sales support roles.
• Proficiency in order management systems, particularly SAP applications.
• Strong communication skills, with a focus on customer interaction and active listening.
• A background in an industrial or technical business environment is advantageous.
• A proactive approach to problem-solving and process improvement.

About the Team

Join our High Voltage Substation turnkey project division in Portugal, where we specialize in delivering comprehensive solutions for high voltage substations. Our dedicated team focuses on innovation, efficiency, and customer satisfaction, driving successful project execution and energy transformation.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

Here are examples of the rewards and benefits Siemens Energy offers:

• Competitive salary and meal allowance
• Fair compensation for international work
• Health insurance coverage
• Remote work permitted within the country
• Additional 5 "Pontes" days off and Birthday off if it falls on a weekday, when not abroad (only applies for Portugal)
• Among others