Feltserviceleder

The Field Services Superintendent is a senior leader within Torus field operations, reporting directly to the Director of Install. This role owns two distinct but complementary missions: elevating the craft quality and consistency of Torus internal field teams, and building the external installer ecosystem that supports Torus product deployment at scale. The right candidate is an experienced journeyman electrician who is as comfortable developing a training curriculum as they are stepping onto a job site to support a team under pressure.

This role launches as a senior individual contributor with broad functional authority across training, craft standards, documentation, and third-party certification. As Torus scales toward its production capacity goals, the Field Training Superintendent is expected to build and lead a dedicated team - including training coordinators, field quality personnel, and certification support staff - to sustain and expand the function. The ideal candidate is someone who can build and run the program themselves today, and lead a team executing it tomorrow.

Who You Are

You are an experienced Journeyman (or Master) Electrician who takes deep pride in the craft and thrives on elevating the quality, safety, and skills of those around you. You are as comfortable rolling up your sleeves on a job site to troubleshoot complex escalations alongside our team leads as you are in a classroom setting training apprentices, authoring installation manuals, or building a third-party certification program from scratch.

Equal parts technical authority, clear communicator, and natural mentor, you serve as the strategic bridge between executive leadership, our internal field teams, and our expanding external installer network. While operating above the daily administrative layer of our team leads, you bring the technical clout and respect needed to set craft standards, guide training priorities, and step in whenever a team needs high-level field support. You are a builder who sees the big picture: you want to own and run the training and certification ecosystem hands-on today, and lead a dedicated team executing it tomorrow.

Responsibilities

Internal Training & Craft Standards

• Develop and own the internal training program for Torus field personnel, including structured onboarding for apprentices and ongoing professional development for journeymen and team leads.
• Establish and document craft standards, installation procedures, and safety protocols for all Torus field work, ensuring consistency across both the South Salt Lake and Springville facilities.
• Identify skill gaps across field teams through direct observation and structured assessment; design and deliver targeted remediation.
• Manage apprentice progression tracking, including milestone evaluations, hours verification, and coordination with applicable apprenticeship programs or licensing bodies.
• Partner with the Director of Field Operations to evaluate team leads and provide candid input on team readiness and individual development paths.

Field Support & Technical Escalation

• Serve as a working field resource available to step into any team during difficult troubleshooting scenarios or periods of reduced team lead availability.
• Exercise technical decision-making authority in the field without requiring director approval for scope-appropriate issues.
• Conduct periodic field audits to validate that installations meet Torus standards and identify systemic issues before they become warranty or safety events.
• Act as a technical resource and sounding board for team leads facing novel or ambiguous field conditions.

Installation Documentation

• Author, maintain, and version-control Torus installation manuals suitable for use by trained third-party installers - not just internal crews.
• Translate engineering intent into clear, field-usable procedures, including step-by-step instructions, torque specifications, wiring diagrams, and safety callouts.
• Collaborate with engineering and product teams to ensure documentation accurately reflects current product configurations and is updated with each product revision.
• Develop supplementary materials including quick-reference cards, checklists, and troubleshooting guides that support consistent third-party execution in the field.

Third-Party Installer Certification Program

• Design and lead the Torus Certified Installer program from the ground up, including curriculum development, hands-on training curriculum, assessment criteria, and certification standards.
• Coordinate logistics for installer training events, including scheduling, travel arrangements, facility preparation, and materials - managing end-to-end execution for groups traveling to Torus facilities.
• Deliver in-person training sessions for third-party installers, combining classroom instruction with hands-on product experience.
• Develop and administer assessments to certify third-party installers, and maintain records of certifications, renewals, and any field performance issues flagged by the team.
• Build and refine the certification program over time based on installer feedback, field performance data, and product evolution - treating it as a living program, not a one-time build.
• Serve as the primary point of contact for certified installers seeking technical guidance post-training.
• Other duties and projects as assigned.

Required Experience

• Journeyman Electrician license (Utah or reciprocal state); Master Electrician license a plus.
• Minimum 8 years of field electrical experience, with at least 3 years in a lead or supervisory capacity.
• Demonstrated experience with energy storage systems, commercial/industrial electrical installations, or utility-scale power systems.
• Proven ability to develop written technical documentation - installation guides, procedures, work instructions - that non-authors can successfully execute in the field.
• Experience training or mentoring apprentices or journeymen in a structured, results-oriented environment.
• Strong verbal communication skills; comfortable presenting to small and large groups including external partners.

Preferred Experience

• Experience with DC microgrid systems, battery management systems, or flywheel/hybrid energy storage platforms.
• Background in developing or administering a formal training or certification program.
• Familiarity with NEC, IEEE 1741, or utility interconnection standards (e.g., PacifiCorp Policy 138).
• Experience working alongside engineering teams in a manufacturing or product development environment.

Additional Details

Background Check All candidates are subject to a background check.

Location + Travel The role is based at our Salt Lake Headquarters, GigaOne. Will require occasional travel up to 50%.

Schedule Full-Time, Salaried

Compensation $110,000 - $130,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work Authorization Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

• Must have the ability to safely lift and move objects weighing up to 50 lbs.
• Must be capable of standing, bending, and executing repetitive tasks for prolonged periods of time.
• Ability to read, identify, observe and recognize details, color-coding and fine print at close range on associated engineering drawings.
• Ability to don personal protective equipment to include, but not limited to, respiratory protective equipment with proper seal, coveralls, ear protection, gloves, eye protection & safety helmet.
• Ability to observe, detect and respond to audible and visual machine malfunction warnings.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Our Perks & Benefits

Benefits eligibility is based on employment status.

Financial

• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan
• Torus paid life and AD&D Insurance with option to purchase additional coverage
• Voluntary short- and long-term disability insurance

Health & Wellness

• Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
• Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.

Time Off

• Unlimited discretionary PTO
• 10 paid company holidays
• Waiting period-free 100% paid parental leave

Culture & Community

• Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
• Team members receive Torus branded gear
• Peer Recognition Program
• Fully stocked break rooms with free snacks and drinks. Because great work deserves great fuel.

Torus participates in E-Verify. Once you accept a job offer, we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from your Form I-9 to confirm work authorization.